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Introduction
Analyse your missed calls in more detail to see which callers have and haven't been responded to. Results are arranged into two sections, Missed and Handled, showing calls that were never responded to, and those that were.
Each missed call is also given a priority depending on how many times and how often a caller attempted to make contact.
The call back period i.e. the window in which a call must be responded to in order to be considered handled, is user-definable.
Understanding the Results
When selecting Web as the output format, this report will appear as above.
The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on About this report at the top right of the page.
There are two main tabs, Handled and Missed. Any calls that were missed but subsequesntly handled will appear in the handled calls tab. Those that were missed but never responded to appear in the missed tab.
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If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:
