<h2>Introduction</h2>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/missed_calls.png" alt="Missed calls" />

<p>Analyse your missed calls in more detail to see which callers have 
and haven't been responded to. Results are arranged into two sections, 
<span class="reference">Missed</span> and <span class="reference">Handled</span>, showing calls that were never responded to, and 
those that were.</p>

<p>Each missed call is also given a priority depending on how many times and how often a caller attempted to make contact.</p>

<p>The call back period i.e. the window in which a call must be responded to in order to be considered handled, is user-definable.</p>

<h2>Understanding the Results</h2>

<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as above.</p>

<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p> 

<p>There are two main tabs, Handled and Missed. Any calls that were missed but subsequesntly handled will appear in the handled calls tab. Those that were missed but never responded to appear in the missed tab.</p>

<p>........................................................</p>

<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_plus/breadcrumb.png" alt="Breadcrumbs" />