You are viewing an old version of this page. View the current version.
Compare with Current ·
View Page History
This feature allows you to quickly find calls without having to run reports. Enter as many details as you can in order to limit the amount of results returned and then click the button.
| Field name | Description | Example |
|---|---|---|
| Call type | The type of call you are looking for e.g. Incoming, Outgoing, Internal. If you would like to report against all call types, ensure that the default All call types option is selected. |  |
| Period | When searching for a call, you may want to define the search period. The default period on TIM Enterprise is Today. To change and select a different period, simply select from the drop-down list. The options available are as follows:
|
  |
| Dialled number | You may search for calls to either a full or partial dialled number. A wildcard character is not required e.g. 01234567890 or 07 will suffice. If you want to search for calls to a specific number, enter that number in the search field. You may comma separate if you want to search for more than one number. You may also enter partial numbers or ** if looking for calls to numbers beginning with a particular code or number sequence. |
 |
| CLI | You may search for calls made from any full or partial phone number. Wildcard characters are not necessary. e.g. If you know the call originated in Manchester you might enter 0161 here. If you want to search for calls from a specific CLI enter that number in the search field. You may also use any of the combinations shown in the Dialled number field above. If you want to search for calls to and from a particular number, simply enter the number (or list of comma separated numbers) in BOTH the Dialled number and CLI field. |
 |
| Entity |
If you want to report on all areas of your organisation, ignore this field and leave blank.
If you want to select a specific area for reporting press the You can drill up and down the directory from here: 
To select an area for reporting, click on the Please note that if your access is restricted, you will need to speak to your system administrator to get access rights to other areas. If you drill-down too far and need to go back, click on the |
 |
| Limit results to | If you want to limit the results of a particular search, simply type in the number of results you would like to display. e.g. if you enter 50 here, then only 50 results are shown. |  |
button to select the areas of the directory you would like to report on.
alongside. To drill-down further, just click on the hyperlink. Alternatively, if you are looking for a specific area or name, you can just enter the name and press the
button, on the top of the window.
button on the light blue bar.Any search results will be shown in place of the Most Recent Calls panel to the right of the Quick Call Search
panel as shown below. When recording is included, the 
button will allow you to click and play
the associated recording.
To return to the original Most Recent Calls list, click on the Back to recent calls link, on the top right of the panel.
Flags
The flags associated with each call in the search results are graphically represented as follows:
-
When the speech lozenge is grey it means that there is no associated call recording. This may be because this is an internal call or because the system has been set to exclude this user from call recording i.e. "Do not record calls for this user".
-
Click on this speech lozenge icon to listen to the recording associated to this call.
-
Click on this gray blank star icon to score this call.
-
Click on the coloured star icon to view the score for this call.
-
Click on this grey blank note icon to add a note to this call.
-
Click on this coloured note icon to review notes associated with this call.
-
When the legs icon is grey it means that there are no legs associated with this call.
-
Click on this green legs icon to see additional legs associated with this call.