Quick call search

This feature allows you to quickly find calls without having to run reports. Enter as many details as you can in order to limit the amount of results returned and then click the Search button.

Fild name	Description
Call type	The type of call you are looking for e.g. Incoming, Outgoing, Internal. If you would like to report against all call types, ensure that the default 'All call types' option is selected
Period	Choose a preset period from the drop-down list or define your own by choosing "Custom period", whereupon you'll be able to specify exact "From" and "To" dates and times in the boxes below. The preset period "Last week" is defined as Monday to Sunday of the previous week - not the last 7 days. The preset period "Last month" is the first to last day of the previous month - not the last 28-31 days.
Dialled number	Enter either a full or partial dialled number. A wildcard character is not required e.g. 01234567890 or 07 will suffice.
CLI	A full or partial phone number from which the call you are looking for was made. Wildcard characters are not necessary. For example, if you know the call originated in Manchester, you might enter 0161 here.
Site	Choose a specific site you want the search to cover. Select (All sites) to search across all sites' calls.
Group	Having chosen a specific site, you can optionally limit the search to a specific user group on that site, by selecting it here.
User	Having chosen a specific site and user group, you can limit the search to a specific user by select that user here.
Limit results to	If you know there may be many search results, you can speed up the search by limiting the number of results returned. e.g. if you enter 50 here, then only 50 results are shown.

Any search results will be shown in place of the Most Recent Calls panel to the right of the Quick Call Search panel as shown below. When recording is included, the button will allow you to click and play the associated recording.

To return to the original Most Recent Calls list, click on the Back to recent calls link, on the top right of the panel.