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This feature allows you to quickly find calls without having to run reports. Enter as many details as you can in order to limit the amount of results returned and then click the Search button.

Quick call search
Fild name Description
Call type The type of call you are looking for e.g. Incoming, Outgoing, Internal.
Period Select any of the preset periods from the drop-down list shown, i.e. Today, Yesterday, This week etc.
Dialled number Enter either a full or partial dialled number. A wildcard character is not required e.g. 01234567890 or 07 will suffice.
CLI A full or partial phone number from which the call you are looking for was made. Wildcard characters are not necessary. For example, if you know the call originated in Manchester, you might enter 0161 here.
Site Choose a specific site you want the search to cover. Select (All sites) to search across all sites' calls.
Group Having chosen a specific site, you can optionally limit the search to a specific user group on that site, by selecting it here.
User Having chosen a specific site and user group, you can limit the search to a specific user by select that user here.
Limit results to If you know there may be many search results, you can speed up the search by limiting the number of results returned. e.g. if you enter 50 here, then only 50 results are shown.

Any search results will be shown in place of the Most Recent Calls panel to the right of the Quick Call Search panel as shown below. When recording is included, the Recording button will allow you to click and play the associated recording.

Search results

To return to the original Most Recent Calls list, click on the Back to recent calls link, on the top right of the panel.

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