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When you first enquired about TIM Enterprise, you will have been sent an email containing the login details required to download the software.
Please refer to this original email for your username and password and then navigate to Tri-Line Gateway.
After logging in, locate the Downloads page and download your personal copy of the software.
It is important that you only download from this location, since each download is tagged with a unique ID allowing installation for your specific organisation.
When you have downloaded the setup package, install it by double-clicking on it and following the setup wizard instructions.
When asked to provide a license certificate, you should select the Download license automatically option, and if asked, use the same username and password that you used to download the software.
If the license certificate fails, it means that you already have a copy of the software running on another computer, and this needs to be stopped first.
Contact Technical Support if you cannot automatically license your software.