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After successfully logging in, the following 'Dashboard' screen will be displayed. All of the information you see on this screen is relevant only to the area to which you've been granted access.
For example, if you are a site administrator, the graphs, live call view, and any other call-related information will be derived only from calls that happened on your own site, but not those from any other sites that the system may be configured to log.
Similarly, if your login is that of a user group (department) manager, the management information you see will represent only those calls that are related to users within your group.
This screen shows the most recent calls output. Calls will scroll down the screen with the most recent at the top as demonstrated below:
The dashboard consists of a Function bar and three main panels. The tabs on the Function bar may vary depending on your access level e.g. some users may not be able to view the tab. The panels are as follows:-
- Summary graphs
- Quick call search
- Most recent calls
The next sections describe these in more detail.