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Echo is the call recording module that can be incorporated into one of our call logging solutions, TIM Plus or Enterprise in order to provide a fully integrated call logging and recording solution. It can be attached to either ISDN or SIP lines and, any phone calls going over those channels are intercepted, recorded, then sent to our call logger to be attached to the logged call.
To record calls over PSTN, channels such as ISDN30 (PRI/E1/T1/J1), ISDN2 (BRI) or analogue POT lines, a piece of physical hardware - the Magic Box - is used to physically connect into your lines.
For VoIP (SIP) channels, a PC with a standard network interface card (NIC) can be used to capture the voice packets from strategic points in your voice network. If many simultaneous VoIP calls are expected, a dedicated computer with multiple NICs becomes necessary.
All calls are securely encrypted using the industry standard 256-bit key AES algorithm.