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The Organisation unit section contains the system objects with which you can design the structure of your Directory. The choice of objects belonging to this category are: sites, groups, divisions and cost centres. A special type of group is also available, known as Reporting Collection, which acts as a virtual container that collates disparate users from anywhere in your organisation, for reporting purposes.

Divisions, Cost centres, Groups and Sites can be placed at any point in your Directory and can be used interchangeably to better reflect the internal structure of your company.


Organisation unitDescription

Channel Group

Any group of channels or lines coming into your organisation

Cost Centre

A part of your organisation to which specific rates apply; it can contain other organisation units, such as sites or groups, or, it can be part of a larger group or division

DivisionA part of your organisation that encompasses a series of smaller units, such as sites, cost centres or groups

Group

A part of your organisation characterised by the type of activity they perform, e.g. designated departments (IT, Sales, Accounts)

Reporting collection

A special type of group that acts as a virtual container, collating disparate users from anywhere in your organisation, for reporting purposes

Site

A part of your organisation that can function independently, usually a designated office branch

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