Skip to end of metadata
Go to start of metadata
You are viewing an old version of this page. View the current version. Compare with Current ·  View Page History

Overview

To configure a PBX, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:


A new window will open, allowing you to configure the properties of your PBX object, as shown below:


General

This tab allows you configure the general properties of your PBX object, which are described in the table below:

FieldDescription
NameThe name by which you want your PBX to be identified. Usually, the make or model name of your PBX is used.
Unique ID
The unique ID of the site object.
Time zome
 
Broadcast CDRs from this PBX 
Keep a local backup of data

Tick this  box to backup your call logging data and enter the location of the folder you want to store these files.

The default path is {app}\backup\backup-{year}-{month}-{day}.{uiv} and can contain dynamic variables, as detailed below:

ItemDescription
appThe full installation path of TIM Enterprise
yearThe year the data was captured in yyyy format
monthThe month the data was captured in mm format
dayThe day of the month when data was captured in dd format
uivThe unique ID representing each site in the Directory
Data formatEach telephone system outputs its call logging data in a different format. Select your PBX model from the list provided to ensure your calls are logging correctly.

Connection

This tab allows you to configure the connection parameters of your telephone system.

Connection method

This section allows you to select the connection method supported by your telephone system.


For detailed information about connecting to all makes/models of PBX, refer to the Connecting to your PBX section.

Connection options


Option

Description

Binary data
Select this option if your telephone system sends call records in a non-textual format.
Timestamp dataTIM Enterprise can timestamp call records from your telephone system as they are received, if they do not already include dates and times.
Delay processing by
Enable this option and enter a time delay, in milliseconds, if call records are sent from your telephone system over a slow connection. This helps to prevent data loss when call records are processed before they are fully received.

Connection details

The properties presented in this section will vary, depending on the connection method used by your telephone system to provide call logging data. The properties for each type of connection method is presented below:

Receive FTP transfers from PBX


FieldDescription
UsernameThe username of the FTP account on your telephone system
PasswordThe password of the FTP account on your telephone system
Establish TCP connection to this PBX


FieldDescription
HostThe IP address of the telephone system
PortThe port number that your telephone system listens on
UsernameThe username required to log in to your telephone system, if applicable.
PasswordThe password required to log in to your telephone system, if applicable.
IP scriptThe script that contains the commands that allows you to establish the connection. 

 

Listen for connection to this PBX


FieldDescription
HostSpecify the IP address of your PBX to only allow data to be sent from that address. You may leave this field blank to accept data from any IP address
PortThe port number that TIM Enterprise should listen on for call logging data

 

System DSN connection


FieldDescription
DSN nameThe name of the system DSN connection to use when connecting to your telephone system's database
FrequencyThe frequency, in seconds, of the checks that TIM Enterprise makes when connecting to the database to determine if new data is available
DB ScriptThe database script that TIM Enterprise uses when checking for new data
RADIUS connection


FieldDescription
Client IPThe IP address of your telephone system responsible for sending RADIUS packets
SecretThe secret key used in RADIUS authentication between TIM Enterprise and your telephone system
Syslog connection


FieldDescription
Client IPThe IP address of your telephone system responsible for sending SysLog events to TIM Enterprise
No connection required


 

 

 

 

 

 

 

 

 

To edit a PBX, simply left-click on it and select Properties from the pop-up menu, as shown below:

PBX properties

General properties

In the General tab, type in the name of your PBX, select the data format required and enable the local backup.

The setting will vary depending on the PBX being connected. The examples below show the general setting for a and Cisco UCM and Avaya IP Office.

Cisco UCM properties

Please select Cisco UCM 5+ from the PBX model list and enable the local backup.

Cisco UCM
Avaya IP Office properties

Please select Avaya IP Office 6+ from the PBX model list and enable the local backup.

PBX properties

Connection

Click on the Connection tab and select the Connection method to be used. Please note that the connection method will vary from PBX to PBX. The default boxes in the Connection details section will change to suit the connection method selected and will only allow you to enter details relevant to that connection method.

Cisco UCM properties
PBX properties

Follow these steps to set the connection properties for your PBX:

  1. In the Connection tab select Receive FTP transfers from PBX from the Connection method list.
  2. In the Username field enter in the username of your choice e.g. Cisco.
  3. In the Password field enter in the password of your choice e.g. C1sco.
  4. Finally, click on the Save button.
Avaya IP Office properties
PBX properties

Follow these steps to set the connection properties for your PBX:

  1. In the Connection tab select Listen for connection from PBX from the Connection method list.
  2. In the Port field enter in 9000.
  3. Finally, click on the Save button.

Inactivity

TIM Enterprise can alert you when your phone system has become inactive, meaning it hasn't provided any call record data for a time, possibly indicating a fault.

Trigger

To set up an inactivity alert, tick the box inside the Trigger section, choose the amount of time that there must be inactivity from your phone system for it to be considered inactive, then specify an email address to send an inactivity warning alert to.

Inactivity from your telephone system can be caused by a network failure between your phone system and the machine running the TIM Enterprise software. In some cases, resetting the connection can force the phone system to reconnect. If you want TIM Enterprise to reset the connection when inactivity is detected, tick the box alongside that option.

PBX Inactivity

Exclusions

Inactivity might not always be as a result of a fault. Your organisation's normal work patterns might mean that the phone system is naturally inactive between certain hours or on certain days (e.g. at weekends). In this case, it is prudent to exclude those periods when inactivity may naturally occur, so that an alarm isn't sent unnecessarily during those times. Tick the boxes alongside the days and hours that you expect your phone system to naturally be inactive.

Options

This option when enabled restricts users/groups within the site so if anyone takes out a user from the PBX level and places it outside in a group (which they shouldn't), it will create the extension again and place it back into the "Discovered Users" folder. This option by default will be off and will only be used by us if we think it's necessary for the client in question.

The example below shows the options for an Avaya IP Office.

PBX properties
Labels: