Skip to end of metadata
Go to start of metadata
You are viewing an old version of this page. View the current version. Compare with Current ·  View Page History

What is an alarm?

An Alarm object can be set up at any level of the Directory in order to trigger an alert when certain criteria are met, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.The criteria set for the alarm can be triggered by calls or by a particular stats point. The criteria that must be met to trigger an alarm is user-defined and email alerts can be sent to one or more recipients.

Adding an alarm

To add an alarm object to the system, drill-down to the Directory level where you want to place the alarm, and click on the New object tab, as shown below:


In the new window that opens, select the Alarm object from the Other object list, enter a relevant name and click on the Add button, as shown below:


The alarm will appear in the Directory, as shown below:


Configuring an alarm

To configure an alarm, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:


A new window will open, allowing you to configure properties of the alarm object. Each tab in this window is described below:


 

General

The General tab allows you to edit the alarm's name and select the type of alarm you want to add to the system.

FieldDescription
Alarm nameEnter a relevant name for the alarm object.

Alarm type

Select the type of alarm you want to add to the Directory.

Trigger only once until alarm is reset (call alarms)

Enable this option if you want the alarm to be triggered only the first time the alarm's criteria is met.

Criteria

To set up the criteria that must be met in order to trigger the alarm, click on the icon, as shown below:


A new window will open, displaying a list of filters you can set up in order to configure your criteria. Each filter consists of three elements: the filter's property (account code, dialled number, etc), an operator and a value field.


To add a filter to your alarm object, select a filter type from the Property list, enter a relevant value and define its purpose with an operator. (enter a relevant value and match a suitable operator in order to define its meaning) The available operators are described in the table below:


OperatorDescription

Equals

An alarm will be triggered when the Property of a call matches the value entered. In the example below, an alarm will be triggered when a call's destination is Germany .

Destination
Equals
Germany

Does not equal

An alarm will be triggered when the Property of a call does not match the value entered. In the example below, an alarm will be triggered when a call's LCR code is not 1470 .

LCR
Does not equal
1470

Begins with

An alarm will be triggered when the Property of a call begins with a particular combination of characters. In the example below, an alarm will be triggered when a call's dialled number begins with the digits 0207.

Dialled number
Begins with
0207

Does not begin with

An alarm will be triggered when the   Property of a call does not begin with a particular combination of characters. In the example below, an alarm will be triggered when a call's CLI does not begin with the digits 0131.

Dialled number
Does not begin with
0131

Ends with

An alarm will be triggered when the Property of a call ends with a particular combination of characters. In the example below, an alarm will be triggered when a call's LCR code ends with the digits 70.

LCR code
Ends with
70

Does not end with

An alarm will be triggered when the Property of a call does not end with a particular combination of characters. In the example below, an alarm will be triggered when a call's trunk access code does not end with the digits 44.

Trunk access code
Does not end with
44

Contains

An alarm will be triggered when the Property of a call contains a particular combination of characters. In the example below, an alarm will be triggered when a call's account code contains the digits 40.

Destination
Contains
Smith

Does not contain     

An alarm will be triggered when the Property of a call does not end with a particular combination of characters. In the example below, an alarm will be triggered when a call's chargeband does not contain the letters UKNAT.

Chargeband
Does not contain
UKNAT

Is greater than

An alarm will be triggered when the Property of a call is greater than a particular value. In the example below, an alarm will be triggered when a call's response time is greater than 10 seconds.

Response time
Is greater than
10

Is less than

An alarm will be triggered when the Property of a call is less than a particular value. In the example below, an alarm will be triggered when a call's duration is less than 30 seconds.

Duration
Is less than
30

 

Calls alarms

 

Account code

This filter allows you to set up an alarm based on account codes. To set up the alarm criteria, enter the account code in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose account code contains  21 is logged.

Account code
Contains
21

Call type

This filter allows you to set up an alarm based on call type, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc. To set up the alarm criteria, choose a call type from the list provided and select the appropriate operator. In the example below, an alarm will be triggered when a Tandem call is logged:

Call type
Equals
Tandem

Carrier

This filter allows you to set up an alarm based on the carrier (tariff table) used to cost calls. To set up the alarm criteria, choose a carrier from the list provided and select the appropriate operator. In the example below, an alarm will be triggered when a call routed over a BT carrier is logged.

Carrier
Equals
BT

Channel

This filter allows you to set up an alarm based on the call traffic that goes your telephone lines. To set up the alarm criteria, click on the icon to locate the relevant channel in the Directory. Select the channel and choose the appropriate operator. In the example below, an alarm will be triggered when the channelT234  was used to log a call.

Channel
Equals
T234

Chargeband

This filter allows you to set up an alarm based on the chargeband used to cost calls. To set up the alarm criteria, enter the chargeband's name (or a sequence of characters you want to be matched) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call's chargeband does not contain the letters UKNAT.

Chargeband
Begins with
Mob

 

 

 

 

 

 

 

 

 

 

 

 

Labels: