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What is an alarm?

An Alarm object can be set up at any level of the Directory in order to trigger an alert when certain criteria are met, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.The criteria set for the alarm can be triggered by calls or by a particular stats point. The criteria that must be met to trigger an alarm is user-defined and email alerts can be sent to one or more recipients.

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Adding an alarm

To add an alarm object to the system, drill-down to the Directory level where you want to place the alarm, and click on the tab, as shown below:

In the new window that opens, select the Alarm object from the Other object list, enter a relevant name and click on the Add button, as shown below:

The alarm will appear in the Directory, as shown below:

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Configuring an alarm

To configure an alarm, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:

A new window will open, allowing you to configure properties of the alarm object. Each tab in this window is described below:

General

The tab allows you to edit the alarm's name and select the type of alarm you want to add to the system.

Criteria

To set up the criteria that must be met in order to trigger the alarm, click on the icon, as shown below:

A new window will open, displaying a list of filters you can set up in order to configure your criteria. Each filter consists of three elements: the filter's property (account code, dialled number, etc), an operator and a value field.

To add a filter to your alarm object, select a filter type from the list, enter a relevant value and define its purpose with an operator. (enter a relevant value and match a suitable operator in order to define its meaning) The available operators are described in the table below:

Calls alarms

Account code

This filter allows you to set up an alarm based on account codes. To set up the alarm criteria, enter the account code in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose account code contains  is logged.

Call type

This filter allows you to set up an alarm based on call type, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc. To set up the alarm criteria, choose a call type from the list provided and select the appropriate operator. In the example below, an alarm will be triggered when a call is logged:

Carrier

This filter allows you to set up an alarm based on the carrier (tariff table) used to cost calls. To set up the alarm criteria, choose a carrier from the list provided and select the appropriate operator. In the example below, an alarm will be triggered when a call routed over a carrier is logged.

Channel

This filter allows you to set up an alarm based on the call traffic that goes your telephone lines. To set up the alarm criteria, click on the icon to locate the relevant channel in the Directory. Select the channel and choose the appropriate operator. In the example below, an alarm will be triggered when the channel  was used to log a call.

Chargeband

This filter allows you to set up an alarm based on the chargeband used to cost calls. To set up the alarm criteria, enter the chargeband's name (or a sequence of characters you want to be matched) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call's chargeband does not contain the letters .