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Call volumes

The graphs on the front screen (dashboard) display your call volumes in various ways, so you can see at-a-glance how busy your site(s) are.

The three graphs shown here represent the following:-

  • Call volumes by call type
  • Call volumes by half hour
  • Call volumes by charge band
Dashboard

Call volume by call type

This first graph shows a snapshot of today's calls based on the type of call e.g. inbound, outbound, lost etc.

Each call type is colour-coded using a system-wide colour scheme, the default being as follows:-

  • Green: Incoming calls
  • Blue: Outgoing calls
  • Gray: Internal
  • Lime: Answered transferred calls
  • Red: Abandoned DDI calls (direct Dial in)

NOTE 1: This same colour coding applies throughout TIM Enterprise.

NOTE 2: Calls shown in lighter shades of the colours above indicate that they were transferred

Call volume by call type

 

 

 

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