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Leaderboard panel
What is a leaderboard panel?
The leaderboard panel allows you to organise your call data in columns, placed next to each other, in order to provide a visual summary of any call information that you wish to monitor. The content of each column displayed is determined solely by your selection and the leaderboard can show any combination of columns types. The background, font type, size, colour and placement are also customisable.
 | The information shown in the leaderboard is updated every time a call finishes and has been logged by the system. |
The example below shows the following columns: the total number of calls, inbound, outbound, lost calls, duration of inbound, duration of outbound, total duration of calls and is ordered by total number of calls per user:
Adding a leaderboard panel
To add a leaderboard panel, click on the 
toolbar button to expand the list of panel types and choose the 
button, as shown below:
After selecting the leaderboard panel button, the mouse pointer changes into a white crosshair pointer, indicating that the designer is ready to draw your panel. Click and hold your left mouse button, starting at the point defining the upper-left corner of your new panel. Whilst still holding down the left mouse button, drag the marquee that will appear to the point that will define the lower-right corner of your panel, as shown below:
Customising a leaderboard panel
To customize your leaderboard panel, click on the 
toolbar button to switch to panel selection mode. Hover your mouse pointer over the leaderboard panel you want to customise and click on the 
icon, when it appears towards the top-right corner of the panel, as shown below:
A new window will open, where you can configure the properties of your label panel. Each tab in the Leaderboard panel properties will de described below:
Title
The Title tab allows you to add a name for your leaderboard and the headers for each column.
Panel title
| Field | Description |
|---|---|
| Hide label | Tick this option if you don't want your panel to have a title. |
| Label | Enter a title of your leaderboard. |
| Text style | Select any styling properties for your panel title, e.g font size, font style or text colour etc |
Leaderboard headers
| Field | Description |
|---|---|
| Hide label | Tick this option if you don't want to add any column headers. |
| Text style | Select any styling properties for your column headers, e.g font size, font style or text colour etc |
Content
The Content tab allows you to select the type of call information you want to include in your leaderboard panel. The fields contained in this tab are explained below:
Stats point
To select a stats point for your leaderboard panel, click on the button and locate the stats point object that you want to use.
Click on the 
button alongside the stats point object to select it, as shown below:
Call type
To select a call type to include in your leaderboard, click on the drop-down arrow to expand the Call type list and choose from the available options, as shown below:
Column
The Column field allows you to select the type of call information you want to display, such as total number of calls, max duration, etc. Click on the drop-down arrow to expand the list and choose from the available options, as shown below:
Click on the button to add the column to the list, as shown below:
In the example below, we have selected the following settings for the Call type and Column fields to form the columns that appear in the list:
- Pos: select Call type as 'All' and Column as 'Position'
- Name: select Call type as 'All' and Column as 'Name'
- Total: select Call type as 'All' and Column as 'Count'
- In: select Call type as 'Answered' and Column as 'Count'
- Out: select Call type as 'Outbound' and Column as 'Count'
- Lost: select Call type as 'Missed' and Column as 'Count'
- Duration In: select Call type as 'Answered' and Column as 'Average Duration'
Changing column name
If you would like to change the name of any of the columns, click on the column name and over-type the current entry, highlighted in blue, then press the Enter key to save.
Rearranging columns
If you would like the columns to appear in a different order, just click on the 
icon alongside its column. Moving a column up, by clicking on the 
icon in the design mode, we basically move this column left on the board.
In the example below, we rearrange the In and Total columns. By clicking on the icon next to the Total column, we move it a level up.
Changing a column's sorting
If you would like to sort the columns to appear in a specific order, click on the 
icon alongside.
In the example below, we change the sorting od the the Total column from descending to ascending. By clicking on the 
icon alongside the Total column, we turn the sorting of this column to descending.
Changing the stats collection point
To change the stats collection point of a column, click on the 
icon alongside it which will automatically turn into 
to confirm that the stats point has changed. In the example below, we have clicked on the icon to change the stats point of the In column.
Once you click on the icon the following pop-up window will appear. This will allow you to navigate up and down the Directory or choose a different stats point at the same point (e.g. "London ALL" instead of "London Daily Stats")
Changing Font properties
To change the font properties for any column, click on the 
icon. The following pop-up will appear:
To choose the style of font or the font size, select from the drop-down list provided. To select the text colour, you need to click on the drop-down arrow. This will show the colour palette available. To select a standard colour, all you need to do is click on it. To add a custom colour, click on one of the blank custom colour squares and add the RGB colours to add to your custom palette. You need to click on the button to set the chosen colour.
If you would like the text to appear as bold, italic or underlined, simply click on the required box to highlight 
. To determine the placement of your title, simply click on 
. At the end, click on thebutton to save any changes made.
Hiding a column
In TIM Plus, you can temporarily hide the columns that you don't want to have in your display board. These may be occasions when for example you are running a particular campaign and you want to concentrate only on inbound or outbound calls. To hide a column, you simply click once on the 
icon, which will automatically turn into 
to confirm that the column is temporarily hidden, as shown below:
To display again, simply click once on the icon which will automatically turn into .
Deleting a column
If you would like to permanently delete a column, then all you have to do is click on the 
icon, as shown below:
You will be asked to confirm deletion. Press if you are sure you want to delete the selected column.
Background
Click on the tab to configure the properties for the background of your label panel.
If you would like to add an image source, simply type the details in the box provided, as shown in the sceenshot below, otherwise leave blank. You can decide to repeat the image or centre it on the panel, by selecting from the drop-down list of the Image style field.
To select the background colour, click on the drop-down arrow; this will show the colour palette available. To select a standard colour, all you need to do is click on it. To add a custom colour, click on one of the blank custom colour squares and type in the RGB colour codes to add to your custom palette. You can also pick a transparent background, if you prefer. You will need to click on thebutton to set the chosen colour.
If you would like to apply lighting effects to the summary panel, tick the box provided, as shown below:
The two examples below show the difference between panels with and without lighting effects. The panel with the slight shine has a lighting effect applied, while the solid black panel hasn't.
Metrics
To define the panel's metrics to suit your particular screen, type the required pixel sizes in the boxes provided. If you want to use automatic paging, select the available tick-box, as shown in the screenshot below. Alternatively, type in the number of rows you want your leaderboard to have per page, or select to view the first page only. If the leaderboard has more than one page, you can also set the rate at which you want the pages to change, by filliing in the Page speed box. At the end, click on thebutton to apply any changes made.
Leaderboard panel - overview video
For a live demonstration on how to design and customise a leaderboard panel, watch the video below: