Channels

Overview
Finding a channel
Adding a channel
Editing a channel's properties
Moving a channel between two groups
Deleting a channel

Overview

Channels are system objects representing your telephone lines. When you first configure TIM Plus, your channels will populate the Directory automatically as soon as they are being used, and, by default, they are added in a folder, called Discovered channels. Each individual channel object can be edited afterwards or moved into a different group, if required.

Finding a channel

To search for a channel in the system and see in which group it is located, select the Directory tab and click on the Find button at the top-right corner of the screen:

In the new window that opens, enter the name or number of the channel you are looking for, then click on the Search button. The results will appear in the same window, as shown below:

Adding a channel

Before adding a new channel in the system, search for the channel number in the Directory to ensure you are not creating duplications.

To manually add a channel in the system, click on the Directory tab and select the site and group where you want to add the new channel, then click on the Add new button at the top-right corner of the Contents panel:

A new window will open, allowing you to configure the properties of the channel:

Once you have configured the channels 's properties, click on the Add button, as shown below:

Editing a channel's properties

To edit a channel's properties, locate the channel in the Directory, select it and click on the Properties button at the top-right corner of the Contents panel:

A new window will appear allowing you to edit the channel's properties. Overtype any details you would like to change, as shown below:

Moving a channel between two groups

Follow the steps below to move a channel from one group to another.

1. Click on the Directory tab and locate the channel you want to move over to the new group.
2. Select the channel, by ticking the box alongside it. The top-left panel of the screen will now change to the Move items panel and the selected channel will be copied here.
   
   
3. Next, select the group you want the channel to be moved into, and click on the  Move button. The channel is now moved to the new group.

Deleting a channel

To edit a channel's properties, locate the channel in the Directory, select it and click on the Properties button at the top-right corner of the Contents panel:

The Channel properties window will open. Click on the Delete button to remove the channel from the Directory; a confirmation will be required, to prevent users being deleted accidentally.