Channels are system objects representing your telephone lines. When you first configure TIM Plus, your channels are automatically harvested from the data received from the phone system, into a folder named Discovered Channels. The properties of each channel can be edited afterwards, and channels can also be organised subsequently into new channel groups, if preferred.
Finding a channel
To locate a channel in the Directory, select thetab and click on the button at the top-right corner of the Contents panel, as shown below:
In the new window that opens, enter the name or ID of the channel you are looking for, then click on thebutton. The results will appear in the same window, as shown below:
Adding a channel
Before adding a new channel to the system, check that it doesn't already exist, by searching for it in the Directory.
To manually add a channel to the system, click on the where you want the new channel to be added, then click on the button at the top-right corner of the Contents panel:tab and select the group
A new window will open, allowing you to configure the properties of the channel:
Once you have configured the properties of the channel, click on thebutton, as shown below:
Editing a channel's properties
To edit the properties of a channel, select it and click on thebutton at the top-right corner of the Contents panel:
A new window will open, allowing you to edit the properties of the channel. Clickto apply the changes.
Moving a channel between two groups
Follow the steps below to move a channel from one group to another.
- Click on the tab and select the group which contains the channel you want to move.
- Select the channel, by ticking the box alongside it. The top-left panel of the screen will temporarily change to a Move items panel containing the selected channel.
- Next, select the destination group that you want the channel to be moved into, and click on the button.
Deleting a channel
When you delete a channel, you are also deleting the calls associated with that channel!
To delete a channel from the system, select it and click on thebutton at the top-right corner of the Contents panel:
In the Channel properties window that will open, click on the button to remove the channel from the Directory; a confirmation will be required, to prevent channels being deleted accidentally.