You are viewing an old version of this page. View the current version.
Compare with Current ·
View Page History
The Quick call search offers a rapid way to locate specific calls in the central database, as an alternative to running a full call report. You can filter your search by using the filters described below:
Call type
This filter allows you to define the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal etc. To report on all types of call, set this to All calls.
Period
The Period search field helps you to define the time period the results should cover. The period selected by default is Today. To select a different period, expand the drop-down list and choose from the available options.
| Field | Description |
|---|---|
| Today | The start and end dates are set to the current date. The start time is set to 00:00:00 and the end time to 23:59:59. |
| Yesterday | The start and end dates are set to the current date minus one day. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This week | The start date is set to the first day (normally Monday) of the current week. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time. |
| Last week | The start date is set to the date of the last Monday, and the end date is set to the start date plus seven days. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This month | The start date is set to the first day of the current month. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time. |
| Last month | The start date for this period is set in three stages: The day is set to the first day of the month. The month is set to the previous month. The year is set to the current year, unless it is currently January, in which case, the previous year is used. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| This year | The start date is set to the first day of the first month of the current year, whilst the end date is set to today's date. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| All calls | The start and end dates and times are set to the dates and times of the first and last call in the entire call database, respectively. |
| Custom | Enter the start and end dates and times into the boxes provided. The start and end times are linked to their respective dates. |
Dialled number
The Dialled number field allows you to filter your results by the number that was dialled. A partial number can also be entered to filter call to a specific area, e.g. for calls to London, entering 0207will suffice - no wildcard characters are required.
You can use the * symbol as a wildcard in digit pattern matching, e.g. for calls to Tri-Line, enter 020726526*. To report on more than one dialled number, use a comma to separate each entry.
CLI
Calling Line Identification (CLI) is the telephone number of the remote caller in an incoming call scenario.
You can filter you results to show only calls that originate from a specific CLI or those whose CLI matches a particular pattern of digits. For example, to report on all incoming calls from Tri-Line, you could enter 02072652600.
You can use the * symbol as a wildcard in digit pattern matching, e.g. for calls from Tri-Line, enter 020726526*. To report on more than one CLI, use a comma to separate each entry.
Site
The Site search field enables you to specify the site you want your results to cover. Select (All sites) to search across all sites.
Group
Having chosen a specific site, you can optionally limit the search results to a specific user group on that site, by selecting it from the drop-down list provided.
User
If both a site and group have been selected, you can further limit the search results to include only calls involving a particular user, by selecting that user from the drop-down list.
Limit results to
This feature enables you to specify how many search results you want to display per page. To set the limit, enter the desired number in the field provided. For example, if you enter 50 in the Limit results to field, the serach will return only 50 results.
Any search results will be shown in place of the Most Recent Calls panel to the right-hand side, as shown below.
To return to the original Most Recent Calls list, click on the Back to recent calls link, on the top-right corner of the panel.