Mitel 3100

These instructions help you configure your Mitel 3100 phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type

  TIM Plus establishes a serial connection with this PBX.

Support Files

  Mitel 3100.TDT
  Mitel 3100.TDS

Required Tasks

  Configure the SMDR output
  Install NetPBX
  Configure TIM Plus

Configuring your SMDR output

Below you will find the steps to configure your Mitel 3100 to output SMDR data via a serial connection:

1. Using an RS-232 cable, connect the printer or PC to the call logging (SMDR) port on the front of the controller.
2. Launch the system tool.
3. Choose Voice from the selection menu.
4. Click on the Management tab, select Call Logging, and then click Change.
5. Set the following parameters:
• Set the Cost per minute to 00. This functionality is not supported in NA systems.
• Set the Minimum call duration to be recorded to 00:00:00.
• Set the Type of calls to All .This should be the default.e
• Set the Minimum page length to 1.
• Enable call logging.
6. Click Save.
7. You will need to 'commit' your changes before they take effect.

Installing NetPBX

The Mitel 3100 phone system sends SMDR information via a serial connection. To collect the data from the serial port and send it to TIM Plus, you will first need to install the NetPBX software. For setup instructions, click on the link below:

Install and configure NetPBX

Configuring TIM Plus

Once NetPBX is configured and collecting data, log on to TIM Plus as usual and apply the following settings:

1. Click on the Directory tab.
2. Select the site configured during the setup wizard and clickProperties.
   
   
3. Within the Site Properties window, select Mitel 3100 from the PBX model drop-down list.
4. In the Connection method field, select No connection required from the drop-down list.
5. Click on the Save button to apply the settings.