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These instructions help you configure your Mitel 3100 phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type
  TIM Plus establishes a serial connection with this PBX.

Support Files
  Mitel 3100.TDT
  Mitel 3100.TDS
Required Tasks
  $paramRequiredTask1

Configuring your SMDR

Below you will find the steps to configure your Mitel 3100 to output SMDR via a serials connection:

  1. Using an RS-232 cable, connect the printer or PC to the call logging (SMDR) port on the front of the controller.
  2. Launch the system tool.
  3. Choose Voice from the selection menu.
  4. Click Management, click Call Logging, and then click Change.
  5. Set the following parameters:
    • Set the Cost per minute to 00. This functionality is not supported in NA systems.
    • Set the Minimum call duration to be recorded to 00:00:00.
    • Set the Type of calls to All .This should be the default.
    • Set the Minimum page length to 1.
    • Enable call logging.
  6. Click Save.
  7. You will need to 'commit' your changes before they take effect.

 

Installing NetPBX

The Mitel 3100 phone system sends SMDR information via a serial connection. To collect the data from the serial port and send it to TIM Plus, you will first need to install NetPBX software. For setup instructions, click on the link below:

Install and configure NetPBX

Configuring TIM Plus

Once NetPBX is configured and collecting data, log on to TIM Plus as usual and apply the following settings:

  1. Click on the Directory tab.
  2. Select the site configured during the setup wizard and clickProperties.

  3. Within the Site Properties window, select Mitel 3100 from the PBX model drop-down list.
  4. In the Connection method field select No connection required from the drop-down list.
  5. Clck on the Save button to apply the settings.

 

These instructions should assist in configuring your Mitel 3100 to work with TIM Plus. If you are not familiar with PBX configuration, please contact your system maintainer.

Connection information Description
Connection type Serial Output: The Mitel 3100 sends the SMDR information via a serial connection. You will need to directly connect a serial cable from the Upper Serial Port 1 on the Mitel 3100 to the PC that NetPBX is installed and running on.
Cable configuration Straight-through.

Configuring your SMDR

Below you will find the steps to configure your Mitel 3100 to output SMDR via a serials connection:

  1. Using an RS-232 cable, connect the printer or PC to the call logging (SMDR) port on the front of the controller.
  2. Launch the system tool.
  3. Choose Voice from the selection menu.
  4. Click Management, click Call Logging, and then click Change.
  5. Set the following parameters:
    • Set the Cost per minute to 00. This functionality is not supported in NA systems.
    • Set the Minimum call duration to be recorded to 00:00:00.
    • Set the Type of calls to All .This should be the default.
    • Set the Minimum page length to 1.
    • Enable call logging.
  6. Click Save.
  7. You will need to 'commit' your changes before they take effect.

Configuring TIM Plus

Below you will find steps on how to configure TIM Plus to listen for SMDR data from your Mitel 3100:

  1. Browse to TIM Plus as normal and login with your credentials.
  2. Click on the Directory tab.
  3. Click on the site configured during the setup wizard and click Propertiesor create a new site and click Properties.
    4. Mitel 3100
  4. Within the Site Properties window, select Mitel 3100 from the PBX model drop-down list.
  5. In the Connection method field select No connection required from the drop-down list.
  6. Finally, click on the Save button.
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