Avaya BCM v4.x+

These instructions help you configure your Avaya BCM 4.x+ phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type

  TIM Plus establishes a TCP connection to this PBX.

Support Files

  Avaya BCM.TDT
  Avaya BCM.TDS

Required Tasks

  Configure the SMDR output
  Configure a CDR user
  Configure TIM Plus

Configuring your SMDR

Below you will find instructions on how to configure your Avaya BCM v4.x+ to output SMDR to TIM Plus:

1. Login to the BCM Element Manager.
2. On the Task Navigation Panel, click the Configuration tab.
3. Click on Telephony.
4. Click on Call Detail Recording.

5. On the right-hand side the Call Detail Recording window will appear.

6. In the Call Detail Recording window, configure the options as below:

    

   SMDR field	Value
   Format	Norstar
   Report Type	All
   Language	English
   Date Format	MM/DD/YY
   Header Format	Line/Station
   Filter Type	All
   Feature Code F9	Leave as default
   Minimum Call Duration	Leave as default
   Hospitality Records	Leave as default
   Include DNIS Info	Enable
   Include CLID with call type	Enable
   Include Long CLID	Leave as default
   Use answer supervision	Leave as default
   Display connection character	Leave as default
   Suppress digits after connect	Leave as default
   Maximum digits after connect	Leave as default

CDR User

To enable TIM Plus to connect to your  Avaya BCM v4.x+, you will need to create a CDR User in your phone system. This can be configured within your Business Communications Manager Unified Manager appliction, under the System options.

Configuring TIM Plus

Below you will find steps on how to configure TIM Plus to collect the SMDR data from your Avaya BCM:

1. Log on to TIM Plus and click on the Directory tab.
2. Click on the site configured during the setup wizard and click Properties.
   
   
3. Within the Site Properties window, select Avaya BCM from the PBX model drop-down list.
4. In the Connection method field, select Actively connect to PBX from the drop-down list.
5. In the Host fiel,d enter the IP Address of your Avaya BCM.
6. In the Port field, enter in 4000.
7. In the Username field, enter in CDR User.
8. In the Password field, enter in CDR User again.
9. In the Connection script field, select Avaya BCM v3 from the drop-down list.
10. Click on the Save button to apply the settings.