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These instructions help you configure your Nortel/Avaya BCM (v4.0+) phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type
  TIM Plus establishes a TCP connection to this PBX.

Support Files
  Avaya BCM.TDT
  Avaya BCM.TDS
Required Tasks
  Configure the SMDR output
  Configure a CDR user
  Configure TIM Plus

Configuring your SMDR output

Follow the steps below to configure your Nortel/Avaya BCM to output SMDR data to TIM Plus:

  1. Log in to the BCM Element Manager.
  2. On the Task Navigation Panel, click the Configuration tab.
  3. Click on Telephony.
  4. Click on Call Detail Recording.

  5. In the Call Detail Recording panel that appears, configure the options as below:

    SMDR fieldValue
    Report TypeAll
    Date FormatMM/DD/YY
    Header FormatLine/Station
    Filter TypeAll
    Feature Code F9Leave as default
    Minimum Call DurationLeave as default
    Hospitality RecordsLeave as default
    Include DNIS InfoEnable
    Include CLID with call typeEnable
    Include Long CLIDLeave as default
    Use answer supervisionLeave as default
    Display connection characterLeave as default
    Suppress digits after connectLeave as default
    Maximum digits after connectLeave as default

CDR User

To enable TIM Plus to connect to your Avaya BCM, you need to create a CDR User under the System option in the BCM Unified Manager configuration utility.

Configuring TIM Plus

Follow the steps below to configure TIM Plus to collect SMDR data from your Nortel/Avaya BCM:

  1. Log in to TIM Plus and click on the Directory tab.
  2. Choose the site you want to configure and click Properties.

  3. In the Site Properties window, select Avaya BCM from the PBX model drop-down list.
  4. In the Connection method field, select Actively connect to PBX from the drop-down list.
  5. In the Host field, enter the IP address of your Avaya BCM.
  6. In the Port field, enter 4000.
  7. In the Username field, enter the username of the CDR user you configured in the BCM Unified Manager utility (above)
  8. In the Password field, enter the password for the CDR user.
  9. In the Connection script field, select Avaya BCM v4 from the drop-down list.
  10. Click on the Save button to apply the settings.