Filters

The filters option allows you to add one or more filters to the report to allow you to sift through information in more detail. To add a filter, simply choose the relevant filter and press the button to add to the report.

The following window will appear, allowing you to set your report's filters:

NOTE: You may add more than one Filter to any report.

Account code

If your telephone system provides the ability to add account codes, you may filter by entering the account code here. If more than one account code needs to be entered, simply comma separate.

The default option is to search for calls where there is an exact match for the account code entered i.e. equals, however you do have several other options as shown in the image below:

You can select one of the following options:

equals: To find only exact matches for the account code entered
is not equal to: To find all calls to everything except a particular account code
begins with: To find calls to an account code beginning with a specific series of digits
does not begin with: To exclude calls to account codes beginning with a specific series of digits
ends with: When you want to find calls to account codes ending with a specific series of digits
does not end with: When you want to find calls to account codes that do not end with a specific series of digits
contains: To find a call where you only have a portion of the account code number
does not contain: To find a call where you need to exclude certain numbers or portions of numbers

To add the filter, simply choose the relevant filter and press the Add button to add to the report.

Carrier

The carrier is the tariff table used to cost the call. You can choose to filter all calls by a particular carrier e.g. if you want to check a recent bill from that carrier. Alternatively, you may want to look at all calls not routed over a particular carrier. The Carrier filter is presented below:

You can select one of the following options:

equals: Calls equal to the value entered here e.g. all calls via BT
is not equal to: Calls not equal to the value here e.g. all calls where BT is not the carrier

To add the filter, simply choose the relevant filter and press the Add button to add to the report.

Cost

This is the cost, if any, incurred by the call (shown in local currency). The Cost filter is presented below:

You can select one of the following options:

is greater than: All calls above the value entered here
is less than: All calls below the value entered here
equals: Calls equal to the value entered here
is not equal to: Calls not equal to the value here e.g. calls that were not free i.e. 0.00

To add the filter, simply choose the relevant filter and press the Add button to add to the report.

Dialled number

When filtering by dialled number, enter the number you want to filter by here, including any international prefixes. The Dialled number filter is presented below:

You can select one of the following options:

equals: To find only exact matches
is not equal to: To excluding calls to a particular number or beginning with a particular sequence of numbers
begins with: To find calls to a particular location e.g. 00 for International
does not begin with: To exclude certain calls e.g. 07 for UK mobile/personal
ends with: When you want to find calls to a specific DDI
does not end with: Calls to everywhere except a specific number range
contains: To find a call where you only have a portion of the number
does not contain: To find a call where you need to exclude certain numbers or portions of numbers

To add the filter, simply choose the relevant filter and press the Add button to add to the report.

LCR code

If you use LCR code (Least Cost Routing), you can select the carrier you would like to report on here. Alternatively you can choose to exclude certain carriers. The LCR code filter is presented below:

You can select one of the following options:

equals: To find only exact matches
is not equal to: To find any calls over alternative carriers
begins with: To find calls for a partial LCR code
does not begin with: To exclude calls over certain carriers
ends with: To exclude LCR codes ending with specific digits
does not end with: Where the LCR code does not end with specific digits
contains: To find a call on an LCR where you only have a portion of the number
does not contain: To find a call on an LCR excluding certain numbers or portions of numbers

To add the filter, simply choose the relevant filter and press the Add button to add to the report.

Start time

Start time is defined as the exact time of day the call started, as output by your telephone system. The Start time filter is presented below:

You can select one of the following options:

is greater than: Filter for calls that started after this time e.g. after 08:00
is less than: Filter for calls that started before this time e.g. before 07:00
equals: Filter for calls that started at exactly this time
is not equal to: Filter for calls outside a particular time

To add the filter, simply choose the relevant filter and press the Add button to add to the report.

NOTE: More than 1 filter can be added e.g. if you wanted to find calls that started after 9 am but before 6 pm. The first filter would have a Start time greater than 09:00:00 and the second filter would have a start time less than 18:00:00

Call type

This allows you to define the type of call you would like to report on. The Call type filter is presented below:

You can select one of the following options:

All inbound: The report will produce results based on every inbound call
Inbound answered: The report will produce results based on inbound answered calls only
Inbound DDI only: The report will produce results based on inbound DDI (direct dial) calls only
Inbound transfer only: The report will produce results based on inbound transferred calls only
Inbound missed: The report will produce results based on inbound missed calls only
All outbound calls: The report will produce results based on every outbound call
Outbound connected only: The report will produce results based on outbound connected calls only
Outbound not connected only: The report will produce results based on outbound calls that were not actually connected
Outbound operator assisted: The report will produce results based on outbound calls that operator assisted
Tandem: The report will produce results based on outbound calls that were not actually connected
User mobile calls: The report will produce results based on tandem calls i.e. calls coming into a switch through one line and transferred out again through another
User SMS: The report will produce results based on "user-dispatched (sent) text messages". These types of "call" only come through if processing mobile billing data
All internal: The report will produce results based on internal calls only
Internal answered only: The report will produce results based on internal answered calls only
Internal not answered only: The report will produce results based on internal calls that were not answered
Internal not connected only: The report will produce results based on internal calls that were not actually connected
Private wire: The report will produce results based calls that went over a private wire
Feature: The report will produce results based on feature calls. A feature call is something which a user dials to obtain a specific PBX feature (such as voicemail enable/disable, group pick up, etc.) They're not really outbound calls or even internal calls, although some may be picked up as such. A feature call can vary depending on the make/model of PBX

Then you can define the actual type of call. e.g. to see all abandoned DDI calls, choose equals and select Missed DDI only from drop-down list. This will show all missed or abandoned calls.

To add the filter, simply choose the relevant filter and press the Add button to add to the report.

CLI

This is the telephone number of the caller if presented known as CLI (Caller Line Identification). If you want to search for calls from a particular CLI or look for all calls excluding those from a specific CLI, this filter is suitable for you. The CLI filter is presented below:

You can select one of the following options:

equals: To find only exact matches
is not equal to: To find every call except those from that CLI
begins with: To find calls that begin with similar CLI numbers
does not begin with: To exclude calls from specific CLIs
ends with: To exclude CLI numbers ending with specific digits
does not end with: Where the CLI does not end with specific digits
contains: To find call from a CLI where you only have a portion of the number
does not contain: To find a call from a CLI excluding certain numbers or portions of numbers

To add the filter, simply choose the relevant filter and press the Add button to add to the report.

Destination

The destination can most easily be defined as the B end of the call. It will change depending on the type of report being run. e.g. on an internal call, the destination will be the extension number or name of the person being dialled (if the extension number has been allocated a name). On an outgoing call the destination will be the name of the place being dialled e.g. USA, Leeds, Vodafone etc. If a location or mobile has been customised with an exact name, this will be shown e.g. Joe Bloggs mobile, ABC Corp LA office etc. This allows you to search for all calls except those to a specific destination. The Destination filter is presented below:

You can select one of the following options:

equals: To find only exact matches for this actual destination
is not equal to: To exclude calls that don't match this destination
begins with: To find calls that begin with a similar spelling
does not begin with: To find calls except those that beging with a specific location spelling
ends with: To exclude locations ending with specific letters
does not end with: To include all calls where the location does not end with specific letters
contains: To find calls to destinations where you only have a portion of the name
does not contain: To find a call to destinations where you want to exclude a portions of the name

To add the filter, simply choose the relevant filter and press the Add button to add to the report.

Duration

You may want to filter calls based on the length of time spent on a call i.e. call duration. The Duration filter is presented below:

You can select one of the following options:

is greater than: Allows you to look for calls longer than the duration entered
is less than: Allows you to look for calls shorter than the duration entered
equals: Allows you to look for calls equal to the duration shown
is not equal to: Allows you to look for any call that does not match the duration entered

To add the filter, simply choose the relevant filter and press the Add button to add to the report.

Response time

This filter allows you to search and see how long it took for a call to be answered. The duration for response time is always in seconds. The Response time filter is presented below:

You can select one of the following options:

is greater than: Allows you to search for calls where the response time is longer than the number of seconds entered
is less than: Allows you to search for calls where the response time is below the number of seconds entered
equals: Allows you to search for calls where the response time equals that entered
is not equal to: Allows you to search for calls where the response time differs to that entered

Trunk access code

This filter allows you to search for calls that used a particular trunk access routing code. The Trunk access code filter is presented below:

You can select one of the following options:

equals: To find calls using only this trunk access code
is not equal to: To find every call that went out not using this trunk access code
begins with: To find calls that went out over a trunk access code that began with these digits
does not begin with: To find calls that went out over any trunk access code excluding those that began with the digits entered
ends with: To find calls over any trunk access code ending with specific digits
does not end with: To find calls over any trunk access code that does not end with specific digits
contains: To find calls over any trunk access code where you only have a portion of the number
does not contain: To find a call over any trunk access code which does not certain numbers or portions of numbers

To add the filter, simply choose the relevant filter and press the Add button to add to the report.

Added Filters

Once your filters are added, they will appear under the Filters section, as shown below:

Delete a Filter

In order to delete a filter, just select it with your mouse and click on the button above it, as shown below: