Options

Unlike Filters, Options differ depending on the report being run. Some reports do not have any options at all. Only the options that can be used with the specific report selected will be shown.

For example, the screenshots below show the differences between the options available on the Frequent numbers report on the left and Unused devices report on the right.

Upon selecting the Option, then click on the Add button to add this option or just select the Close button if you no longer want to include this Option.

NOTE: You can select multiple options for any report.

An explanation of all the report options available can be seen below:

Exclude transfers

Select this option if you would like to exclude transferred calls when running a report. For example if you were running Call analysis report on incoming calls and wanted to see only how well calls were answered when first presented, you would add the Exclude transfers option.

As shown above, you have the following two options:

• Yes: When this option is selected, all transferred calls are excluded in the results.
• No: When this option is selected, transferred calls are included as standard.

Once your option is selected, press the Add button to add it to the report.

Exclude weekends

This gives you the option of excluding weekend calls from any results shown. To exclude weekend calls, simply select Yes as your option.

As shown above, you have the following two options:

• Yes: When this option is selected, weekends calls are normally excluded from the report.
• No: Select this option to include weekend calls from reports.

Once your option is selected, press the Add button to add it to the report.

Call frequency

The call frequency option allows you to determine how often a number must be called before appearing in the report. For example, when running a Frequent Numbers report, you may want the option of seeing only numbers that had been called at least '6' times. To do this you would enter the number '6' as an Option in Call frequency as shown below:

Once your option is selected, press the Add button to add it to the report.

Rank data by

You can select the criteria by which you want to order the results from the list as shown in the example below. NOTE: The criteria will change depending on the actual report being run.

The options available in the example above are as follows:

• Number of calls: Order results based on number of calls.
• Cost: Order results based on cost of calls..
• Dialled number: Order results based on dialled number.
• Duration: Order results based on call duration.
• Location: Order results based on call location.

Once your option is selected, press the Add button to add it to the report.

Thresholds

When running a report like, for example a Target response report, you may want to define your own thresholds. You can do this by entering the response thresholds you want to report on in seconds. The default setting is 5,10, & 15 seconds. This will show the response times for calls answered within 5, 10 and 15 seconds, as well as those that took longer than 15 seconds. You can change the filters to anything you want. To simplify the report, you may add a single filter as shown in the example below. This example allows you to report on calls answered in less than 10 seconds and those that took longer.

Once your option is selected, press the Add button to add it to the report.

Group results by

When running something like a Frequent numbers report, you may want to order the results depending on whether you were more interested in the number dialled or the CLI of the incoming call. To choose which option you would prefer, simply select from the drop- down list as shown below:

As shown above, you have the following two options:

• Dialled number: The actual number dialled.
• CLI: The caller line id (CLI) or the incoming caller.

Once your option is selected, press the Add button to add it to the report.

Hide unused

This option gives you the option of excluding unused extensions from the results shown. To exclude unused extension, simply select Yes, from the drop-down list as shown below:

Once your option is selected, press the Add button to add it to the report.

Hide contacts

This allows you to show the number only and not any associated contact name that you may have attached to the number. To hide contacts, simply select Yes, from the drop-down list as shown below:

Once your option is selected, press the Add button to add it to the report.

Hide charges

This option allows the user to hide any charges that have been applied so they do not show on the report. To hide charges, simply select Yes, from the drop-down list as shown below:

Once your option is selected, press the Add button to add it to the report.

Show unconnected

You may choose to show unconnected calls in your results. This is based on the assumption that the PBX connected reports on non-connected calls. To show unconnected calls, simply select Yes, from the drop-down list as shown below. To hide unconnected calls, select No

Once your option is selected, press the Add button to add it to the report.

Show account code

You may choose to show or hide account codes in your results. In some instances, where account codes are used for billing purposes they may be hidden on reports for security reasons. To show account codes, simply select Yes, from the drop-down list as shown below. To hide account codes, select No

.

Once your option is selected, press the Add button to add it to the report.

Show "Do not log"

..........................................................................................................

Once your option is selected, press the Add button to add it to the report.

Sort results by

When running any report, you may want to order the results to suit the report purpose. You can select the criteria by which you want to order the results. The criteria will vary depending on the report being run. The list below shows an example of some of the options available:

• Time slot: Each day is broken into 1/2 hour or 1 hour time slots depending on the report being run.
• Max busy: The max busy (entity to be determined by report)
• Average busy: The average busy (entity to be determined by report)
• Total duration: Will sort results by total duration. Please note that on PDF report duration will be in descending order. On Web reports all headers are clickable so you can alternate between ascending and descending duration.

Once your option is selected, press the Add button to add it to the report.

Sort order

Decide if you would like the results displayed in ascending or descending order.

As shown above, you have the following two options:

• Ascending: Orders results starting with the lowest e.g. a-z or 1-10
• Descending: Orders results starting with the highest e.g. z-a or 20-1

Once your option is selected, press the Add button to add it to the report.

Ignore missed

You may choose to ignore missed calls below a defined time e.g. 2 seconds. Because the ring time is so short, these calls are difficult to actually answer and therefore you may not want to include in a Missed calls report.

As shown above, you have the option to insert the number of seconds above which your missed calls will be ignored.

Once your option is selected, press the Add button to add it to the report.

Audio only

This option allows you to display only show calls that have an associated voice recording in the results.

As shown above, you have the following two options:

• Yes: The report results will only show calls with an audio file attached.
• No: The report excludes all calls with audio attached..

Once your option is selected, press the Add button to add it to the report.

Notes only

This option allows you to display only show calls that have an associated note in the results.

As shown above, you have the following two options:

• Yes: The report results will only show calls with a note attached.
• No: The report excludes all calls with a note attached.

Once your option is selected, press the Add button to add it to the report.

Scored only

This option allows you to limit the search to scored calls only.

As shown above, you have the following two options:

• Yes: The report results will only show calls with a score attached i.e. calls that have been scored.
• No: The report excludes all calls with a score attached. i.e. all calls that have been scored.

Once your option is selected, press the Add button to add it to the report.

Summary only

When running some bills, you may not want to display every call made in the results. If you want to only show a summary of calls made, instead of listing each individual call, select this option.

Once your option is selected, press the Add button to add it to the report.

Include internal

This option allows you choose whether you want to include internal calls in the report results

As shown above, you have the following two options:

• Yes: The report will include details of all internal calls.
• No: The report will exclude all internal calls from the results.

Once your option is selected, press the Add button to add it to the report.

Callback interval

This allows you to define the window in which a call must be responded to, in order to be considered handled. The number refers to hours i.e. 24 = 24 hours. The default callback interval is set to 24 hours but you may enter in any number here.

Once your option is selected, press the Add button to add it to the report.

Added Options

Once your options are added, they will appear under the Options section, as shown below:

Delete an Option

In order to delete an option, just select it with your mouse and click on the button above it, as shown below: