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Introduction

This report identifies any devices that are currently unused i.e. not making or receiving calls. Devices can include both users and channels.

The report is ideal for identifying extensions that can be reallocated or lines that could possibly be cut.

Unused devices

Running the report

On the Reports screen, click on Unused devices in the reports list and then press the Select this report button.

Unused devices

The following report selection criteria window appears:

Reporting period

Every report requires a period to run over. This is generally defined as the "Reporting period".

Unused devices

There are several pre-defined periods that can be selected from a simple drop-down list as shown above.

The built-in periods are based on a standard Gregorian calendar and are defined as follows:

Period Description
Today The start date and end date is set to the current date. The default start time is set to 00:00:00 and the end time to the current time.
Yesterday The start date and end date is set to the current date minus one day. The start time is set to 00:00:00 and the end time to 23:59:59.
This week The start date is set to the Monday of the current week, whilst the end date is set to the current day. The default start time is set to 00:00:00 and the end time to the current time.
Last week The start date is set to the last Monday, whilst the end date is set to the start date plus seven days. The start time is set to 00:00:00 and the end time to 23:59:59.
This month The start date is set to the 1st day of the current month and the end date to today. The default start time is set to 00:00:00 and the end time to the current time.
Last month The start date for this period is set in three stages. The day is set to 01, the month is set to the current month minus one, or in the case of January, it is set to 12. The year is set to the current year, unless it is a new year, in which case the year is reduced by one. The start and end times are set to 00:00:00 and 23:59:59 respectively.
This year The start date is set to the first day of the first month of the current year. The end date is set to today's date. The start and end times are set to 00:00:00 and 23:59:59 respectively.
All calls The start date is set to the date of the first call in the database, whilst the end date is set to the date of the most recent call in the database. Times are also set to the times of the first and last calls in the database.
Custom period Enter the start and end dates and times into the boxes below. The start and end times are linked to their respective dates.

If you want to be more specific, you can choose the Custom period from the bottom of the drop-down list. This option will allow you to define the start date and end date yourself, as shown below. When you need to be even more specific, you can also choose a start time and end time.

Unused devices

When the report is executed, if the user has selected an in-built period, the reporting engine simply substitutes the start and end dates based on the current date and the period the user selected.

Once you have set the report's period, click on the Next button to set more of the report's features or select the Finish button to run the report.

What do you want to report on?

In addition to the reporting period, each report offers you the opportunity to define exactly what you want to report on. This is generally a site, group or user.

Site
Unused devices

TIM Plus will allow you to log information from up to five sites. If you want to report on a specific site, select that site from the drop-down list or to select all sites' data, leave it at the default All sites as shown above.

NOTE: The username and password you have been allocated may mean you are restricted to specific sites or groups. If you have any difficulty accessing other sites or group, please contact your system administrator and check that access has been enabled.
Group
Unused devices

There is no limit to the number of groups available on each site. Groups, like sites are available as a drop-down list. You can choose to select a specific group or leave at the default All groups. Please note that the drop-down list for each group can only appear if a site has already been selected.

User
Unused devices

Once a site and group has been selected, you can decide whether you would like to report on all users or select a particular user from the drop-down list as shown above.

Once you have set the report's entities, click on the Next button to set more of the report's features or select the Finish button to run the report.

Specific Options

Unused devices

This section allows you to add more specific filters to your report. The filters are fairly self-explanatory.

Show "Do not log" devices

Tick this box if you would like to display devices whose status has been set to "Do not log".

Unused devices
Sort order

Choose whether you would like the results of the report to appear in ascending or descending order, by selecting from the drop-down box.

Unused devices
Sort results by

You may choose the order in which results are sorted by selecting the appropriate option from the list shown below:

Unused devices

Creating the report

Unused devices

When you have chosen a reporting period, and are happy with your selections, you have two options:

  • Run the report now
  • Schedule for future delivery

To choose your preferred option, select the appropriate button.

If you choose to run the report now, click the Run now button. The results will appear immediately in your chosen format.

To schedule the report for delivery at a later date, follow the instruction given on the Schedule a report section.

Unused devices - The results

Unused devices Unused devices

When selecting Web as the output format, this report will appear as above.

The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on About this report at the top right of the page.

As with all reports, the header of the report includes the report title, any name you may have given to it, and the date and time it was run.

All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked.

The headers of this report are as follows:

Header Description
Name The Name of any unused user or channel will appear. e.g. Joe Bloggs or Main ISDN.
ID The ID of any unused user or channel will appear. e.g. Ext 278 or 13578.
Email If the user has an associated e-mail address in the directory, it will appear here.
DDI If the user has an associated DDI (Direct Dial No) in the directory, it will appear here.
Mobile If the user has a mobile number associated with it in the directory, it will appear here.

The Name and any associated ID for any unused user or channel will appear. If additional properties have been added e.g. E-mail, DDI, Mobile etc. these properties will be displayed also.

If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:

Breadcrumbs
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