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Introduction
For PBX types that report on extension to extension calls, this report allows you to view the split between which incoming and outgoing calls received or made both internally and externally.
If a lot of extension to extension calls are made in your organisation, it can be used to quickly assess the amount of internal versus external call traffic.
Understanding the Results
When selecting Web as the output format, this report will appear as above.
The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on About this report at the top right of the page.
All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. The headers of this report are as follows:
| Header | Description |
|---|---|
| Name | This column tells you which entity the data displayed refers to, e.g site, department user etc. |
| Inbound | The answered calls columm is always displayed in green. It allows you to re-order the Call analysis report based on incoming call information. You can re-arrange based on any
of the following selection criteria:
|
| Outbound | The outbound calls column is always displayed in blue. It shows the total number of calls for each half hour, the maximum, average and total duration for calls in that half hour and average
and total cost of calls made in that half hour. It also allows you to re-order the Call analysis report based on this outbound call information. You can re-arrange based on any of the following selection
criteria:
|
| Totals | The missed calls column is always displayed as red. It allows you to re-order your call analysis detail based on whichever of the following criteria is most important:
|
: The total volume of calls received by this entity.
If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:
