Skip to end of metadata
Go to start of metadata
You are viewing an old version of this page. View the current version. Compare with Current ·  View Page History

Introduction

Enterprise overview

A simple, quick, easy-to-use, fully-clickable report which allows you to drill-down through your organisation. It starts with a summary of incoming, missed and outbound calls for the entity selected and allows you to keep drilling down until you reach individual user level.

The example above shows the first web result for the entire organisation.

By clicking on the sites at the left hand side, you can continue to drill-down to any level below as shown below:

Enterprise overview

You can continue to drill-down in this manner until you reach extension level:

Enterprise overview

To see the actual calls for any individual person, simply click on the name or extension number shown. This will show the actual calls as you can see below. Note that the associated recording will only be available when the TIM Talk option is added.

Enterprise overview

Understanding the Results

When selecting Web as the output format, this report will appear as above.

The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on About this report at the top right of the page.

All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. The headers of this report are as follows:

Header Description
Date & Time This column shows the date and time when the call was made.
Source This column shows the identity of the person who made the call i.e. If a user name is present it will show the name, if there is no name associated with the user, only the extension name will show.
CLI This column would show the caller line identification of the caller.
Route This column shows the number or location dialled e.g. 07828 123 456.
Destination This is the location name associated with the number dialled. Please note that any number can be customised with its own specific duration in the locations field of the Directory.
Response ...................................................................................
Duration The duration field shows the total time spent on the call in hh:mm:ss format.
Cost This is the total cost of the call. Please note that on multi-national sites the cost would normally be set to appear in local currency.

If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:

Breadcrumbs
Labels: