Filters

The filters option allows you to add one or more filters to the report to allow you to sift through information in more detail. To add a filter, simply choose the relevant filter and press the Add button to add to the report.

Account code

If your telephone system provides the ability to add account codes, you may filter by entering the account code here. If more than one account code needs to be entered, simply comma separate.

The default option is to search for calls where there is an exact match for the account code entered i.e. 'equals', however you do have several other options as presented below:-

• equals: to find only exact matches
• is not equal to: to excluding calls to a particular number or beginning with a particular sequence of numbers
• begins with: to find calls to a particular location e.g. 00 for International
• does not begin with: to exclude certain calls e.g. 07 for UK mobile/personal
• ends with: when you want to find calls to a specific DDI
• does not end with: calls to everywhere except a specific number range
• contains: to find a call where you only have a portion of the number
• does not contain: to find a call where you need to exclude certain numbers or portions of numbers

To add the filter, simply choose the relevant filter and press the Add button to add to the report.

Carrier

The carrier is the tariff table used to cost the call. You can choose to filter all calls by a particular carrier e.g. if you want to check a recent bill from that carrier. Alternatively, you may want to look at all calls not routed over a particular carrier. To do this, simply select from the above:-

• equals: calls equal to the value entered here
• is not equal tocalls not equal to the value here e.g. calls that were not free i.e. 0.00

To add the filter, simply choose the relevant filter and press the Add button to add to the report.

Cost

The cost, if any, incurred by the call (shown in local currency). You can filter by cost to show calls:-

• greater than: all calls above the value entered here
• less than: all calls below the value entered here
• equals: calls equal to the value entered here
• is not equal to: calls not equal to the value here e.g. calls that were not free i.e. 0.00

To add the filter, simply choose the relevant filter and press the Add button to add to the report.

Dialled number

When filtering by dialled number, enter the number you want to filter by here, including any international prefixes.

• equals: to find only exact matches
• is not equal to: to excluding calls to a particular number or beginning with a particular sequence of numbers
• begins with: to find calls to a particular location e.g. 00 for International
• does not begin with: to exclude certain calls e.g. 07 for UK mobile/personal
• ends with: when you want to find calls to a specific DDI
• does not end with: calls to everywhere except a specific number range
• contains: to find a call where you only have a portion of the number
• does not contain: to find a call where you need to exclude certain numbers or portions of numbers

To add the filter, simply choose the relevant filter and press the Add button to add to the report.

LCR Code

If you use least cost routing, you can select the carrier you would like to report on here. Alternatively you can choose to exclude certain carriers.

• equals: to find only exact matches
• is not equal to: to find any calls over alternative carriers
• begins with: to find calls for a partial LCR code
• does not begin with: to exclude calls over certain carriers
• ends with: exclude LCR codes ending with specific digits
• does not end with: where the LCR code does not end with specific digits
• contains: to find call on an LCR where you only have a portion of the number
• does not contain: to find a call on LCR excluding certain numbers or portions of numbers

To add the filter, simply choose the relevant filter and press the Add button to add to the report.

Start time

Start time is defined as the exact time of day the call started, as output by your telephone system. You may choose to filter for any of the following:-

• is greater than: filter for calls that started after this time e.g. after 18:00
• is less than: filter for calls that started before this time e.g. before 07:00
• equals: filter for calls that started at exactly this time
• is not equal to: filter for calls outside a particular time

To add the filter, simply choose the relevant filter and press the Add button to add to the report.

Call Type

This allows you to define the type of call you would like to report on. You can choose between the following:-

• equals: to find only exact matches
• is not equal to: to exclude calls that don't match

Then you can define the actual type of call. e.g. to see all abandoned DDI calls, choose 'equals' and select 'Missed DDI only' from drop-down list. This will show how many channels had 'missed' or 'abandoned' calls at any one time.

To add the filter, simply choose the relevant filter and press the Add button to add to the report.

CLI

The telephone number of the caller if presented known as CLI (Caller Line Identification). If you want to search for calls from a particular CLI or look for all calls excluding those from a specific CLI, filters should be used as follows:

• equals: to find only exact matches
• is not equal to: to find every call except those from that CLI
• begins with: to find calls that begin with similar CLI numbers
• does not begin with: to exclude calls from specific CLI's
• ends with: exclude CLI numbers ending with specific digits
• does not end with: where the CLI does not end with specific digits
• contains: to find call from a CLI where you only have a portion of the number
• does not contain: to find a call from a CLI excluding certain numbers or portions of numbers

To add the filter, simply choose the relevant filter and press the Add button to add to the report.

Destination

The 'destination' can most easily be defined as the B end of the call. It will change depending on the type of report being run. e.g. on an internal call, the destination will be the extension number or name of the person being dialled (if the extension number has been allocated a name). On an outgoing call the destination will be the name of the place being dialled e.g. USA, Leeds, Vodafone etc. If a location or mobile has been customised with an exact name, this will be shown e.g. Joe Bloggs mobile, ABC Corp LA office etc. This allows you to search for all calls except those to a specific destination.

• equals: to find only exact matches
• is not equal to: to exclude calls that don't match
• begins with: to find calls for a partial LCR code
• does not begin with: to exclude calls over certain carriers
• ends with: exclude LCR codes ending with specific digits
• does not end with: where the LCR code does not end with specific digits
• contains: to find call on an LCR where you only have a portion of the number
• does not contain: to find a call on LCR excluding certain numbers or portions of numbers

To add the filter, simply choose the relevant filter and press the Add button to add to the report.

Duration

You may want to filter calls based on the length of time spent on a call i.e. call duration. To do this, simply use filters as follows:

• is greater than: allows you to look for calls longer than the duration entered
• is less than: allows you to look for calls shorter than the duration entered
• equals: allows you to look for calls equal to the duration shown
• is not equal to: allows you to look for any call that does not match the duration entered

To add the filter, simply choose the relevant filter and press the Add button to add to the report.

Response time

This filter allows you to search and see how long it took for a call to be answered. The duration for response time is always in seconds. The filters should be used as follows:

• is greater than: allows to to search for calls where the response time is longer than the number of seconds entered
• is less than: allows you to search for calls where the response time is below the number of seconds entered
• equals: allows you to search for call where the response time equals that entered
• is not equal to: allows to to search for calls where the response time differs to that entered

Trunk access code

This filter allows you to search for calls that used a particular trunk access routing code. The filters should be sued as follows:

• equals: to find calls using only this trunk access code
• is not equal to: to find every call that went out not using this trunk access code
• begins with: to find calls that went out over a trunk access code that began with these digits
• does not begin with: to find calls that went out over any trunk access code excuding those that began with the digits entered
• ends with: find calls over any trunk access code ending with specific digits
• does not end with: find calls over any trunk access code that does not end with specific digits
• contains: to find calls over any trunk access code where you only have a portion of the number
• does not contain: to find a call over any trunk access code which does not certain numbers or portions of numbers

To add the filter, simply choose the relevant filter and press the Add button to add to the report.