Cisco UCM / Business Edition (Call Manager) version 5 to 14

These instructions help you configure your Cisco UCM version 5.0 to 14 to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type

  TIM Enterprise receives FTP transfers from this PBX.

Support Files

  Cisco UCM 5+.TDT
  Cisco UCM 5+.TDS

Required Tasks

  Create Cisco Application User for AXL sync
  Configure Cisco AXL sync
  Configure TIM Enterprise to receive data by FTP
  Set up FTP/SFTP in Cisco UCM

Create Cisco Application User for AXL sync

To enable TIM Enterprise to query the Cisco database, you need to create an Application User on your Cisco UCM. Follow the steps below to complete this task:

1. Connect to the web management interface of your UCM node and select Cisco Unified CM Administration from the Navigation drop-down list.

2. Log in to the system and click User Management from the main menu. Select Application User from the drop-down list.
   Click Add New to create a new user:

   User ID:  TIM_AXL 

   Password: C1sco 

   Confirm Password: C1sco
   
   

   The credentials above are shown as an example. In the interests of security, you should choose your own values.

3. Scroll down to the Permissions Information section and click Add to User Group.
4. In the new window, enter Standard Tab and then click Find. Tick the Standard TabSync User box,  and then click on the Add Selected tab.
   
   
5. Click Save to apply the settings.

Configuring Cisco AXL sync

Follow the steps below to configure TIM Enterprise to synchronise with the directory of your Cisco UCM:

1. Click on the Directory tab.
2. Go to the Directory level where you want to synch the UCM files and add a new Directory Sync object. Enter a name for the object and click on the Add button, as shown below:
   
   
3. Left-click on the newly-created object and select Properties.
4. In the Directory type drop-down list, select Cisco UCM.
5. In the Host name field, enter the IP address of the UCM Publisher node.
6. In the Host port field, enter the port number of the UCM Publisher node.
7. In the Username field, enter the username of the Cisco Application User you configured in the previous section, e.g. TIM_AXL.
   
   
   
8. Click Set password and enter the password configured in the previous section, e.g. C1sco.
   
   
9. Click on the Save button to apply the changes.

Configuring TIM Enterprise to receive data by FTP

Follow the steps below to configure TIM Enterprise to receive data from your Cisco UCM:

1. Click on the Directory tab.
2. Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
3. A new window will open, displaying the general properties of your PBX object. Select Cisco UCM 5+ from the Data format list and tick the Keep a local backup of data box, as shown below:
   
   
4. Click on the Connection tab and select Receive FTP transfers from PBX from the Connection method list.
5. In the Username field, enter a username for FTP/SFTP transfers, e.g. TIM .
   
6. In the Password field, enter a password for FTP/SFTP transfers, e.g. Ciscoftp .
7. Click on the Save button to apply the changes.
   
   

Set up FTP/SFTP in Cisco UCM

You will need to configure your Cisco UCM to send the CDR data to TIM Enterprise. Note that the UCM can be configured with cluster wide or server specific settings, depending on how the system maintainer has installed it. Please note that, by default, CDR records are turned off.

1. Log in to Cisco UCM Administration and from the left-hand menu click on the System tab and select Service Parameters.
2. Choose your UCM node from the Server drop-down list.
3. Select Cisco Call Manager from the Service drop-down list.
4. In the System section, change the CDR Enabled Flag to True. Enable this parameter on all servers within the cluster you want to log calls for.
   
   
5. Change the CDR Log Calls with Zero Duration Flag to True. This parameter enables or disables the logging of CDRs for calls which did not connect.
6. Click on the Save button.
7. Click on the Navigation drop-down list from the top right-hand corner, and select Cisco Unified Serviceability. You may need to log in with a user account that has administrative permissions.
8. Select Tools, then click on the CDR Management tab.
9. Click the Add New button. You will now see the Billing Application Server Parameters window. Enter the following parameters:
   
   Host Name / IP Address: The IP address or hostname of the machine running TIM Enterprise.
   User Name:  Enter the user name for FTP/SFTP transfers you set up in TIM Enterprise (e.g. TIM) 
   Password: Enter the password for the FTP account you set up in TIM Enterprise (e.g. Ciscoftp) 
   Protocol: Select FTP or SFTP as desired.
   Directory Path: Enter a forward-slash character to indicate root (/).
   Remove the tick from Resend on Failure.
   
   
10. Next, click on the Add button to complete the billing server configuration. The UCM node will check that the FTP/SFTP details are valid and will write a test file to the FTP/SFTP directory. If this fails, you should double-check the details you entered.