These instructions describe how to connect your TIM Plus system to a Microsoft Teams account, allowing you to analyse your Teams calls in the same way as standard phone calls.

Connection Type

  This connection requires an OpenCDR subscription

Support Files

  Microsoft Teams.TDT
  Microsoft Teams.TDS
  Microsoft Teams.DBS

Required Tasks

  No other requirements

Configuring TIM Plus

These instructions help you configure your MS Teams to send data to TIM Plus. 

Add a new data source

Connecting TIM Plus to your Microsoft Teams account is very similar to the way you connect to any other PBX or communications service:-

1. Go to the Directory tab, click on Sites and select Add
   
   
   
   2. Select Cloud service from the dropdown list.
   
   3. Select Microsoft Teams as the cloud service for connection and press the Next button
   
   
   4. You will need to sign in to Microsoft to authorise TIM Plus to receive data from your Microsoft account.
   
   5. 
   
   6. Once TIM is authorised to receive data from Microsoft, details of when data was last received will also show.