Microsoft Teams

These instructions describe how to connect your TIM Enterprise system to your Microsoft Teams account, so that you can analyse your Teams calls in the same way as your other phone calls.

Connection Type

  This connection requires an OpenCDR subscription

Support Files

  Microsoft Teams.tdt
  Microsoft Teams.tds
  Microsoft Teams.dbs

Required Tasks

  Set up a DSN connection

Add a new data source

The process to connect TIM Enterprise to your Microsoft Teams account is very similar to the way you connect to any other PBX or communications service:-

1. Select the Directory tab and navigate to the part of the directory where you want to store the new data source.
2. Press the New object button at the top of the directory list.
3. In the Add new object window that appears, select PBX from the Other object list, then enter a name for the data source - such as "Microsoft Teams" - at the bottom of the window.
   
4. Click the Add button to save the data source.

Configure the new data source

Click on the newly-added data source object in the directory list, then choose Properties from the pop-up menu in order to configure the connection:-

1. On the General tab, choose Microsoft Teams in the Data format list on the right.
2. On the Connection tab, 

Log in to TIM Enterprise and 

Navigate to the with your Microsoft Teams accoutWith TIM Enterprise and Teams you are able to communicate with your Teams online tenancy.  At the point of the TIM Enterprise install, and setup, you will need to add our new Teams OpenCDR connector. This will pass you over to the Teams website to set our TIM Application permissions.  You will need to log into your Teams instance with a user that has appropriate privileges to grant the rights.

At this point, all future calls will be sent to TIM Enterprise via our OpenCDR platform as soon as they have been transmitted by Microsoft.

As part of the setup, an Azure to TIM Enterprise directory synchronisation will occur so your Teams user information will be replicated within TIM Enterprise (and kept up-to-date daily) to allow for an easier and recognisable reporting experience.

Reporting

Once the calls are within TIM Enterprise you have all your standard reporting features available within TIM Enterprise.  You will be able to report on inbound, outbound, and internal calls that involved your Teams tenancy, even if they did not connect.

TIM Enterprise will see calls from Teams meetings both hosted within your tenancy and for those users who connect to an external meeting.  Inbound participants from other tenants will also be reported if they call into a meeting hosted locally.

We also report on inbound/outbound calls that were made or received via MS Calling Plans or Direct Routing, reporting cost and location of the caller information.