Most recent calls

This screen shows the most recent calls output from your telephone system. Calls are arranged such that the most recent are towards the top of the list. The most recent calls view can be customised to show the columns each user prefers to see. To customise, simply click on Headers and select the columns you would like displayed.

Each call displayed is colour-coded according to the same system-wide colour scheme used across TIM enterprise. These are as follows:

Green: Incoming calls
Light green: Answered transferred calls
Blue: Outgoing calls
Light blue: Outgoing non-connected calls
Gray: Internal calls
Red: Abandoned DDI calls (direct Dial in)

The calls you see in the list will depend on the placement of your login in the directory. For example, if you only have access to one site's data, you'll only see calls from that site. If you are an administrator, all calls from all sites will be shown.

NOTE: Calls shown in lighter shades of the colours above indicate that they were transferred

Here is a brief description of each columns available for display on the Most recent calls screen:

Fild name	Description
Date	The date the call was made on.
Time	The time the call began.
Source	The colour of the call will identify the type of call, green for incoming, blue for outgoing, red for lost and grey for internal. For all outgoing or internal calls the extension number or users name will be shown in the source field. For incoming calls, the source will show either the generic name e.g. London, Orange, USA etc. Where you have added specific locations to numbers , these will be shown when identified. e.g. J Bloggs, New York Office.
Route	The information shown will be determined by the type of call, For incoming calls (show in green) the CLI of the caller of the caller will be shown. For incoming internal calls, either the username or extension number will be shown (in grey). All outgoing calls are displayed in blue with the dialled number displayed in the route field.
Destination	For outgoing calls the destination that was dialled is shown. All national, International and mobile numbers are shown. Where you have added a more specific location name e.g. Joe Bloggs mobile, this will be shown instead of the generic lacation name. Where an internal extension has been dialled the extension dialled will be shown in square brackets [ ] as the call destination. For Incoming calls the name of the user whose extension answered the call is shown. If the user has not been allocated a name, the extension number is shown.
Response
Duration
Cost
CLI
Dialled Number
Source name
Source ID
Destination name
Destination ID
Tariff
Account code
LCR Digits
Trunk access code
Data source
Call reference
Flags

Columns displayed

The columns shown in the Most Recent Calls list can be customised specifically for each web user. To do this, click on Headers to display the following header selection panel:

Select the columns you want to include in the list by toggling the green tick symbol alongside each one. When you have finished, click the Save button.

Column headers can be re-ordered by clicking and holding down a column header and dragging it to the new location with your mouse as shown below:

Columns can be sorted by clicking the relevant column header, each click toggling between ascending and descending order.

Editing the layout of the Most Recent Calls list is specific to each web user, so each one can customise it to their individual preference.