Alarms

What is an alarm?

An Alarm object can be set up at any level of the Directory in order to trigger an alert when certain criteria are met, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.The criteria set for the alarm can be triggered by calls or by a particular stats point. The criteria that must be met to trigger an alarm is user-defined and email alerts can be sent to one or more recipients.

Adding an alarm

To add an alarm object to the system, drill-down to the Directory level where you want to place the alarm, and click on the New object tab, as shown below:

In the new window that opens, select the Alarm object from the Other object list, enter a relevant name and click on the Add button, as shown below:

The alarm will appear in the Directory, as shown below:

Configuring an alarm

To configure an alarm, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:

A new window will open, allowing you to configure properties of the alarm object. Each in this window will be described below:

General

The General tab allows you to edit the alarm's name and select the type of alarm you want to add to the system.

Field	Description
Alarm name	Enter a relevant name for the alarm object.
Alarm type	Select the type of alarm you want to add to the Directory.
Trigger only once until alarm is reset (call alarms)	Enable this option if you want the alarm to be triggered only the first time the alarm's criteria is met.

Criteria

This tab allows you to configure the criteria upon which the alarm should be triggered. Clicking on the button will display a new window, allowing you to add a filter to your alarm object.

Each filter consists of three elements: the filter's property (account code, dialled number, etc), an operator and a value field.

To construct a filter, select the filter's property from the available list, enter a relevant value and match a suitable operator. The options available are described below:

Calls alarms

Stats alarms

To set this up, click on the icon, as shown below:

A new window will open, allowing you to select from a list of filters, each of them presented below:

Account code

To set up a filter based on an account code, select Account codes from the Property list, enter a relevant value and match a suitable operator.

This filter allows you to set up an alarm based on account codes. To set up the alarm criteria, enter a relevant value in the box provided and match the correct operator. The table below describes all the available operators:

Operator	Description
equals	present all operators once for all filters: e.g. The filter's property matches the value entered. The alarm will be triggered when a call's property matches the value entered. The alarm will be triggered when a call whose property's value begins with a particular combination of digits matches the value entered. Account Code equals 1140
is not equal to	The filter's property does not match the value entered. The alarm will be triggered when a call's account code does not match the value entered. Account code is not equal to 1140
begins with	The filter's property The alarm will be triggered when a call whose account code begins with a particular combination of digits matches the value entered. Account code begins with 11
does not begin with	The alarm will be triggered when a call whose account code begins with a particular combination of digits does not match the value entered. Account code does not begin with 11
ends with	The alarm will be triggered when a call whose account code ends with a particular combination of digits matches the value entered. Account codes ends with 40
does not end with	The alarm will be triggered when a call whose account code ends with a particular combination of digits does not match the value entered. Account codes does not end with 40
contains	The alarm will be triggered when a call whose account code contains a particular combination of digits matches match the value entered. Account codes contains 14
does not contain	The alarm will be triggered when a call whose account code contains a particular combination of digits does not match the value entered. Account codes does not contain 14

Call type

This filter allows you to set up an alarm based on the type of call, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc. To set up the alarm criteria, enter a relevant value in the box provided and match the correct operator. In the example below, an alarm will be triggered when a Tandem call has been logged:

Call type

Equals

Tandem