Alarms

What is an alarm?

An Alarm object can be set up at any level of the Directory in order to trigger an alert when certain criteria are met, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.The criteria set for the alarm can be triggered by calls or by a particular stats point. The criteria that must be met to trigger an alarm is user-defined and email alerts can be sent to one or more recipients.

Adding an alarm

To add an alarm object to the system, drill-down to the Directory level where you want to place the alarm, and click on the New object tab, as shown below:

In the new window that opens, select the Alarm object from the Other object list, enter a relevant name and click on the Add button, as shown below:

The alarm will appear in the Directory, as shown below:

Configuring an alarm

To configure an alarm, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:

A new window will open, allowing you to configure properties of the alarm object.

General

The General tab allows you to edit the alarm's name and select the type of alarm you want to add to the system.

Field	Description
Alarm name	Enter a relevant name for the alarm object.
Alarm type	Select the type of alarm you want to add to the Directory.
Trigger only once until alarm is reset (call alarms)	Enable this option if you want the alarm to be triggered only the first time the alarm's criteria is met.

Criteria

This tabs allows you to set up the criteria for the alarm to be triggered.

Account code

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