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What is an alarm?
An Alarm object can be set up at any level of the Directory in order to trigger an alert when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded. The criteria that must be met to trigger an alarm is user-defined, and email alerts can be sent to one or more recipients.
Adding an alarm
To add an alarm to the Directory, select the Alarm object from the Other objects list, enter a relevant name and click on the button, as shown below:
Configuring an alarm
To configure an alarm, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:
A new window will open, where you can configure the properties of your alarm. Each tab in this window is described below:
General
The General tab allows you to configure the general properties of the alarm, as shown below
Criteria
Notification