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What is a division?
A Division object can be used to identify a part of your organisation that encompasses a series of smaller units, such as sites, cost centres or groups.
 | Divisions, Cost Centres, Group and Sites are very similar and can be used interchangeably to better reflect the internal structure of your company. |
Adding a division
To add a division to the Directory, select the Division object from the Organisation unit list and enter a name that reflects its function, e.g. UK, Australia etc., then click on the button, as shown below:
Configuring a division
To configure a division, locate the object in the Directory, click on it and select Properties, as shown below:
A new window will open, where you can configure the general properties of the group, such as name, email address, ID etc, as shown below:
Additional options are available, allowing you to exclude users within this group from call statistics or, from being logged or recorded.
| Option | Description |
|---|---|
| Do not log | Calls for this group will not be logged by TIM Enterprise. In addition, if integrated call recording is in use, no audio recordings will be available. |
| Exclude users in this group from call statistics | Collection of statistics will not be performed for this group. |
| Do not record calls | Calls for this group will not be recorded, if integrated call recording is in use. |
What is a Division?
A Division is normally used to describe a group of smaller units. For example, if you classify Division as a geographical territory, simply create divisions to match those of your organisation e.g. EMEA, America. Alternatively you may classify a Division as a section e.g. "Sales" and place all cost centres, groups, department and extensions underneath.
Divisions by their nature, normally have a number of sub-sections e.g. EMEA could have UK, France, Germany, Italy etc, while Sales may have Corporate Sales, Trade Sales, UK Sales, International Sales.
The term "Division" is very flexible and you should really use it to suit the requiremnets of your own organisational structure.
 | NOTE: Divisions, Cost Centres, Group and Sites are very similar and almost interchangeable. Simply use the icons best suited to reflect your actual organisational structure. |
Adding a Division
To add a Division to the Directory, simply select from the Organisation unit list and give it a name that represents its function e.g. "EMEA" as shown below. Then click to put it in to your Directory.
There are no limits to the amount of Divisions you can add so you can set up divisions within divisions if required. You simply select the Division, give it a name and add it.
Your Divisions will appear in the Directory as follows:
