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Understanding the Directory
Directory overview
unlimited hierarchy
The Directory of TIM Enterprise is built on an object-based methodology that places no hierarchical width or depth limits, meaning that an unlimited number of inter-related objects can be added to the system, allowing you to create an exact replica of your company's internal structure.
This permits the integration of multiple sites within and allows you to monitor all call activity from one centralized system. Moreover, the directory can hold extended details of your employees, other than telephone information, such as email address, office location etc., enabling you to use TIM Enterprise not only to monitor calls, but also as a management system
The distributed directory allows the integration of multiple sites within one centralised system and by defining relationships between its objects, the system becomes intelligent and it can perform certain task automatically (Inter-site trunk routing)
duplicated extensions
reporting collections
timestamp data - timezone reconciliation
Adding objects to the Directory
To add an object to the Directory, click on the tab, as shown below:
To construct the Directory, you are provided with two categories of objects:
