Skip to end of metadata
Go to start of metadata
You are viewing an old version of this page. View the current version. Compare with Current ·  View Page History

The Period parameter allows you to specify a time span that covers the calls you want the report to include. This is known as the "reporting period".


Preset period

The Preset option contains several reporting periods available for selection, based on based on the standard Gregorian calendar. The table below describes how the start and end times are defined for each preset period:


PeriodDescription
TodayThe start and end dates are set to the current date. The start time is set to 00:00:00 and the end time to 23:59:59.
YesterdayThe start and end dates are set to the current date minus one day. The start time is set to 00:00:00 and the end time to 23:59:59.
This weekThe start date is set to the first day of the current week (normally Monday). The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time.
Last weekThe start date is set to the date of the last Monday, and the end date is set to the start date plus seven days. The start time is set to 00:00:00 and the end time to 23:59:59.
This monthThe start date is set to the first day of the current month. The end date is set to the current day. The start time is set to 00:00:00 and the end time to the current time.
Last monthThe start date for this period is set in three stages: The day is set to the first day of the month. The month is set to the previous month. The year is set to the current year, unless it is currently January, in which case, the previous year is used. The start and end times are set to 00:00:00 and 23:59:59 respectively.
This yearThe start date is set to the first day of the first month of the current year, whilst the end date is set to today's date. The start and end times are set to 00:00:00 and 23:59:59 respectively.
All callsThe start and end dates and times are set to the dates and times of the first and last call in the entire call database, respectively.

Last period

The Last option is an alternative of the preset periods described above, allowing more flexibility in defining the time frame the report's results should reflect. Choose from the drop-down list the number of minutes, days, months etc, you want to run the report for.


The start and end times are defined as for the Preset periods described above. For example, Last week is defined as Monday to Sunday of the previous week, while Last 7 days is the preceding 7 days from the current day.

Custom period

In addition to the presets described above, it is possible to specify a custom reporting period by choosing Custom period from the Period drop-down list and specifying your own  Start dateStart timeEnd date and End time of the period you want to report on.


 

 

Labels: