Mitel 5000-7000

These instructions help you configure your Mitel 5000-7000 phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type

  TIM Enterprise establishes a TCP connection to this PBX.

Support Files

  Mitel 5000-7000.TDT
  Mitel 5000-7000.TDS

Required Tasks

  Configure the SMDR output
  Configure TIM Enterprise

Configuring the SMDR output

y default, the Mitel 5000-7000 has its SMDR output disabled. Follow the steps below to enable it:

1. Log in to the Mitel DB Studio software.
2. Click and expand the System node.
3. Click and expand the Cabinet node.
4. Select the Sockets node.
5. In the right-hand window, click on the SMDR parameter to set its enabled state to Yes.
   
   
6. Click and expand the System icon.
7. Click and expand the Maintenance icon.
8. Click on the SMDR icon.
9. On the right-hand side you will have the SMDR fields that need to be configured, as shown below:
   
   
    

Configuring TIM Enterprise

Follow the steps below to configure TIM Enterprise to collect the SMDR data from your Mitel 5000-7000:

1. Click on the Directory tab.
2. Choose the PBX object you want to configure and click Properties.
3. A new window will open. In the General tab, select Mitel 5000-7000 from the Data format list and tick the Keep a local backup of data box, as shown below:
   
   
4. In the Connection tab, select Establish TCP connection to PBX from the Connection method list.
5. In the Host field, enter the IP address of your Mitel 5000-7000.
6. In the Port field, enter 4000.
7. Leave the Username and Password fields blank.
8. In the Connection script field, select Generic Simple from the drop-down list.
9. Click on the Save button to apply the settings.
   
   
   

These instructions should assist in configuring your Mitel 5000-7000 to work with TIM Enterprise. If you are not familiar with PBX configuration, please contact your system maintainer.

Configuring your SMDR

The Mitel 5000-7000 by default has the SMDR output disabled. To enable the retrieval of SMDR via IP you will need to perform the below steps:

Enabling the SMDR output

1. Login to the Mitel DB Studio software.
2. Click and expand the System icon.
3. Click and expand the Cabinet icon.
4. Click on the Sockets icon.
5. On the right-hand side you will have the SMDR parameter. Click on the Enable field and click on the check box which will automatically change to Yes.

Configuring the SMDR

1. Click and expand the System icon.
2. Click and expand the Maintenance icon.
3. Click on the SMDR icon.
4. On the right-hand side you will have the SMDR fields that need to be configured, as shown below:

Configuring TIM Enterprise

Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Mitel 5000-7000:

1. Browse to TIM Enterprise as normal and login with your credentials.
2. Click on the Directory tab.
3. Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Mitel 5000-7000'.
4. Left-click on it and select Properties.
5. From the General settings tab select Mitel 5000-7000 from the PBX model list.

6. In the Connection tab select Establish TCP connection to PBX from the Connection method list.
7. In the Host field enter the IP Address of your Mitel 5000-7000.
8. In the Port field enter in 4000.
9. Leave the Username and Password fields blank.
10. In the IP script field select Mitel from the drop-down list.
11. Finally, click on the Save button.