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The data output configuration screen will be displayed. At this stage you can click on the Apply changes button at the top-right corner of the screen, as shown below:

Adding an input

To add a new data input, click on the Add new button from either the Summary or the Inputs screen, as shown below:


A new window will open, allowing you to name the data input. Enter a name and click on the Add button, as shown below:


The data input configuration screen will be displayed, as shown below. To configure its settings, refer to the Configuring an input section.


Configuring an input

To configure a data input, select it from the All inputs list, as shown below:


A new window will open on the right-hand side panel, allowing you to configure the settings of your data output:


Name

The Name field allows you to view or edit the name of the current data input. To rename, overtype the current entry.

Type

The Type field allows you to specify the connection method by which the data should be collected from the phone system. The following methods are supported:

  • Listener
  • Serial port
  • Client socket
  • Pipe server
  • BCM SSH
  • XML file
  • File reader
  • BCM DCOM

Input types

 

Listener

This method creates a socket and binds it to a specific port, accepting any data received on the connection without challenge.


FieldDescription
Connection message

An optional greeting message which is sent to any connecting socket.  This message can include one or more of the following variables:

  • {remoteip} - the IP address of the remote party
  • {remoteport} - the remote party's source port
PortThe port that the listener should bind to
Address family The address family of the socket
Socket typeThe type of data flow the socket expects
Protocol typeThe type of protocol the listener will use
Serial port

This method allows the connection of a serial (RS-232) device.


FieldDescription
Port nameThe name of the serial port device, e.g. COM 1, COM 2
Baud rate
The serial port's speed
ParityThe parity check regime
Data bitsThe number of data bits, between 5 and 8
Handshake

The type of handshake the serial port requires:

  • none - no handshake required
  • rts - Request to Send
  • xonxoff - X-On/X-Off
  • rtsxonxoff - either RTS or X-On/X-Off is used
Buffer sizeThe size of the serial port's data buffer
Buffer threshold The size that the buffer must first reach before being empty
Stop bitsThe number of stop bits used
Client socket

This method creates a TCP socket and connects to a remote host.  When the connection is established, optionally, a password can be sent. Thereafter, any data received is accepted.


FieldDescription
AddressThe IP address or hostnameto which the socket should connect
Address family The address family of the socket
PortThe port that the listener should bind to
UsernameAn optional username which is sent upon successful connection.
Password

An optional password which is sent upon successful connection.

IP script 
Trickle frequency 
Trickle data 
Pipe server

This method opens a global named pipe and accepts any data that is sent to it.


FieldDescription
Pipe name
The name of the pipe that is created
Buffer size
 The size of the buffer, in bytes, that is allocated to the pipe.
BCM SSH

This method registers a connection with the Nortel CDRClient.dll library and receives data-callbacks whenever the PBX produces data.


FieldDescription
Host
The IP address or hostname of the BCM PBX
Username
The username required to access PBX CDR events
PasswordThe password required to access PBX CDR events
App ID 

 

XML file

This method monitors an XML file for new nodes.  Any new nodes are extracted and presented into a new XML document.  An XPath query is used to specify which nodes to monitor.  A unique element is required to track which nodes are new.  Default properties are designed to workwith the "ticketcollector.xml" file produces by an Alcatel OmniPCX Enterprise PBX.


FieldDescription
Location
The full filename of the XML file to be monitored. The {app} variable can be used to specify the program data location of the running service
X-Path query
The XPath query to use when testing for new nodes
Checksum nodeThe unique node/element to use to track which nodes have been added since the last check
Outer element

The name of the outer XML element to be used to contain any new nodes when the new XML document is created for output.

Check interval 
Delay

A value, in milliseconds, that specifies the artificial delay that is waited when a change in the source XML file is discovered.  If the file were to be accessed immediately upon a change, i.e. without such a delay, the operating system would most likely not allow access to the file so soon, causing a sharing violation.

File reader


BCM DCOM


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