You are viewing an old version of this page. View the current version.
Compare with Current ·
View Page History
Voice recording
How it works
By adding one or more of our supported voice recording options, it is possible to store the audio recording of every telephone call that TIM Plus processes.
Which option you choose depends on what type of telephone calls you want to record. In most cases, the recording equipment is placed between your telephone system and your telephone lines (channels) and any phone calls that are made over those channels are intercepted, recorded, then sent to TIM Plus to be attached to the logged call.
To record calls over PSTN channels such as ISDN30 (PRI/E1/T1/J1), ISDN2 (BRI) or analogue POT lines, a piece of physical hardware - the Magic Box - is used to physically connect into your lines.
For VoIP (SIP) channels, a PC with a standard network interface card (NIC) can be used to capture the voice packets from strategic points in your voice network. If many simultaneous VoIP calls are expected, a dedicated computer with multiple NICs becomes necessary.
Any number of recording devices can be configured to provide their audio recordings to TIM Plus, and a hybrid network of both types of interface can be used in a single TIM Plus deployment.
Adding recording equipment
After installing either a Magic Box or Echo into your voice network, you need to configure its presence in TIM Plus.
Ensuring you are logged in to TIM Plus as an administrator, click on thetab and select the Voice recording option from the left-hand side menu. To add a new voice recording option, click on thetab, as shown in the screenshot below:
A new window will appear, allowing you to configure the settings for the your call recording device.
Configuring your recording device
To configure your recording device, enter the following settings in the Recording device settings window:
| Setting | Description |
|---|---|
| Device name | Enter a friendly name for your recording device object. |
Type | Expand the drop-down list available, and select what type of telephone lines you are using: PRI, BRI or Analogue. |
| ID | If you have more than one Magic box in the system, each box will have a different ID number. If you have only one recording box this will be 0, by default. |
| IP address: Port | Enter the IP address of the PC where the recording device stores its audio files. In general, will be the same PC as TIM Plus. |
| Time offset | Set the time interval reserved for the call logger to match an audio file. |