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Channel groups
What is a channel group?
Channel groups are containers of channels - as the name suggests - and they normally reflect the type of line coming into your organisation and their groupings, e.g. ISDN 30, ISDN2, Analogue Fax lines etc.
The Discovered Channels folder
A special user group, Discovered Channels, is automatically created in TIM Plus to harvest hitherto-unknown channel information from the call data received from your telephone system. Over time, when all possible channels have been collected by the Discovered Channels folder, you can create your own channel groups based on the structure of your organisation, and move users into these new groups.
Adding a channel group
To add a new channel group to the Directory, select the Channel groups tab from the Groups panel and click on the button.
A new window will appear, allowing you to enter the group's name and any the trunk's access code, if applicable.
Click on the button to add the new group to the Directory.
 | If you are synchronising with a third party system, e.g. Cisco AXL, TIM Plus will automatically pick up the channel groups as they are configured in your phone system. |
Configuring a channel group
To configure the properties of a channel group, highlight the group you are interested in and click on the button at the top-right corner of the panel:
A new window will open, where you can configure the properties of your channel group. Each tab in the Group properties window will be explained below:
General
In the General tab you can enter a name of your channel group - this is normally related to the name by which it is referred to in your organisational directory - and the trunk access code, if applicable.
Channels in this group emulate network termination
Tick this box only if you have a call recording option in place and if the currently selected trunk is part of a Private circuit.
Telephony
The Telephony tab gives you the option to exclude the group from being logged or recorded in the system - assuming a call recording device is attached to TIM Plus. If you do not want calls for this channel group to be logged, recorded or included in call statistics, tick the box provided:
| If channels are excluded from call statistics, they will not be counted when monitoring call concurrency. |
Tariff
The Tariff tab allows you to select the default tariff table to use when costing calls for channel in this group.
| By default, TIM Plus is supplied with a standard BT tariff which will automatically pick up national, international and mobile dial codes. Bespoke tariffs can also be provided on request. |
Renaming a channel group
To rename a channel group, locate the entity in the Directory and click on the tab.
A new window will open, where you can rename the group. Click to apply the changes.
Deleting a channel group
 | When you are deleting a channel group, you are deleting all the information contained within that group, including the calls associated with those channels! |
To remove a channel group from the Directory, select the group you want to remove and click on the button. In the new window that opens, you have the option to delete the selected group. You will also be asked to confirm the deletion, in order to prevent groups being deleted accidentally.
