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User groups
What is a User group?
User groups are containers of users and they often mimic the organisational structure of your company, allowing senior management to report on calls by department. Access to the Directory can be restricted to one specific user group, so that managers can report only on their own department. For information on how to apply these restrictions, check the Web users section.
When you first configure the system, a user group called Discovered Users is created by default in the Directory. The function of the Discovered users folder is to pick up newly discovered extensions, and it should not be renamed or deleted from the Directory. As you add your own groups in the Directory, extensions can be moved across from the Discovered Users folder into the newly created ones.
Adding a User group
If you are not using any directory synchronisation object, TIM Plus will not know what groups exist within your organisation. In this instance a Discovered Users folder is automatically added to the Directory.
 | If you are using third party synchronisation (e.g. Cisco AXL), you will automatically pick up the User groups as they are configured in your phone system. |
If you would like to add additional groups yourself, click on thebutton at the top right-hand side of the Groups panel. A new window will appear, allowing you to add the group's name and pilot/hunt number. Once you set these parameters, click on thebutton.
To configure the rest of the properties of your User group, read the section below:
Configuring a User Group
To configure the properties of a group, highlight the group and click on thebutton on the top right corner of the panel:
This will open a new window containing the properties of your User group:-
General
Each User group requires a name by which it can easily be identified. This is normally related to the name by which it is referred to in your organisational directory (e.g. Accounts, Sales, IT etc)
| Field | Description |
|---|---|
| Name | Simply type the name by which you would like to identity the User group. |
| Pilot/Hunt number | Simply type the pilot/hunt number associated with this group. |
Telephony
In the Telephony section, you can decide whether you would like to exclude the entire group from having their calls logged and/or recorded (assuming a Magic box in place to allow recording).
- Do not log - Calls neither logged nor recordings accessible.
- Do not record - Calls logged but recording available for 24 hours (or sooner if set as such. The wait time is a system-wide setting that can be altered in the Registry, if someone doesn't want recordings hanging around.)
| If a call is set to Do not log, its associated audio file will not be deleted, but the recording will not be accessible because there is no call log to be matched against. |
You may also exclude all users in any group from call statistics. In this instance, their calls are logged but not included in any Stats Points, therefore they will not be shown on display boards.
| Any users in a group that is set to Do not log will not count towards your user license. |
Alarms
Alarms for any group can be set to be trigerred by specific events (e.g. when calls above a certain duration are made, when specific numbers are dialled or when defined cost-thresholds are exceeded)
Dialled number alarm
Alarms can be set to activate when a part or full number is dialled. If you want to add a series of full or partial numbers, you can separate these entries by a comma, as shown above. Acceptable formats include: 00, 09, 020726526, 02072652600.
Cost alarm
You can trigger an alarm to be activated when a call exceeding a pre-set cost is made by anyone on this site. Note that the cost will relate to the local currency. For example, in the screenshot above, the 5.00 would be £5 in UK, €5 in Europe or US$5 in USA.
Duration alarm
An alarm can be activated when a call exceeding a predetermined duration is made by anyone in this User group. All durations are shown in seconds (e.g. 30 minutes = 1800 seconds)
Missed call alarm
You can be alerted if any calls are missed for the User group, by ticking the box alongside the Enable missed call alarms for this group, then type in the e-mail address of the person who you would like to send notification to as shown above. You may type multiple e-mail addresses as long as you separate them by comma.
Charge
This section allows you to automatically uplift the cost of any calls made by this group. To apply the charge, enter the percentage by which you would like to mark-up calls, as shown below:
Tariff
This section allows you to select the tariff that will apply to calls made by this User group.
By default, TIM Plus is supplied with a standard BT tariff which will automatically pick up national, international and mobile dial codes. Bespoke tarfiffs can be provided. For costing contact your supplier or [email protected] who can refer you to the appropriate person for pricing.
Renaming a User group
To rename a User group, highlight the group you want to amend and click on thetab.
In the new window, highlight the current name and overwrite this with the new group name, then press.
Deleting a User group
 | PLEASE NOTE: When you are deleting a User group, you are deleting all the information contained within the group, including all users and the calls associated with those users! |
To remove a User group from the Directory, select the group you want to remove and click on thebutton. In the new window that opens, you have the option to delete the selected group. You will also be asked to confirm the deletion, in order to prevent groups being deleted accidentally.
