Most recent calls

The Most recent calls panel displays by default the most recent output from your telephone system. Calls are arranged that the most recent are towards the top of the list. The panel can be customised to show the columns each user prefers to see.

Each call displayed is colour-coded according to the same system-wide colour scheme used across TIM Plus. These are as follows:

Green: Incoming calls
Light green: Answered transferred calls
Blue: Outgoing calls
Light blue: Outgoing non-connected calls
Gray: Internal calls
Mauve: Internal non-connected call
Red: Abandoned DDI calls (direct Dial in)
Pink: Tandem call

The calls you see in the list will depend on the placement of your login account in the directory. For example, if you only have access to one site's data, you'll only see calls from that site. If you are an administrator, all calls from all sites will be shown.

Columns displayed

The columns shown in the Most Recent Calls list can be customised specifically for each web user. To do this, click on Columns to display the following column selection panel:

Select the columns you want to include in the list by toggling the green tick symbol alongside each of them. When you have finished, click the Save button.

Here is a brief description of each columns available for display on the Most recent calls screen:

Fild name	Description
Date	The date the call was made on.
Time	The time the call began.
Source	The colour of the call will identify the type of call: green for incoming, blue for outgoing, red for lost and grey for internal. For all outgoing or internal calls the extension number or users name will be shown in the source field. For incoming calls, the source will show either the generic name (e.g. London, Orange, USA etc.) or, where you have added specific locations to numbers, these will be shown when identified (e.g. J. Bloggs, New York Office).
Route	The information shown will be determined by the type of the call. For incoming calls - the route is the CLI of the caller For incoming internal calls - the route is the username or extension number For outgoing calls - the route is the dialled number
Destination	The information shown will depend again by the type of the call: For outgoing calls - the destination that was dialled is displayed. All National, International and Mobile numbers are shown. Where you have added a more specific location name (e.g. Joe Bloggs mobile), this will be shown instead of the generic location name. For internal calls - the destination is the extension number that has been dialled and it will be shown in square brackets [ ]. For Incoming calls - the destination is the name of the user whose extension answered the call. If the user has not been allocated a name, the extension number is shown instead.
Response	The time (in sec) it took for the call to be answered (i.e. response time).
Duration	Shows the duration of the call in hours, minutes and seconds, in 00:00:00 format.
Cost	The cost of the call will be shown for all outgoing calls. Internal and other types of calls that aren't chargeable, are shown as 00.00.
CLI	If you are looking to find calls that came in from a particular number, type the caller line identification number in here. As with a dialled number, you may enter partial numbers.
Dialled Number	If you are looking for calls to a specific number, type the number in here. If you enter a partial number e.g. 07828, the serach results will display all numbers beginning with the digits 07828.
Source name	The name of the person who made the call.
Source ID	The ID of the person who made the call.
Destination name	The name of the destination called e.g. Manchester, Tri-Line, London.
Destination ID	The ID of the destination called e.g. 020 7265 2697.
Tariff	The name of the tariff/carrier used to cost the call e.g. BT.
Tariff band	The tariff band is the classification which we apply to groups of numbers (e.g. International, National, Mobile etc.)
Account code	The account code associated with the call. This will show only if your phone system outputs this information.
LCR Digits	The LCR digits used to route the call over an alternative carrier.
Trunk access code	The trunk access code used.
Data source	The location where the call originated.
Call reference	Any call reference number associated with this call.
Flags	Flags associated with the call. These flags are graphically represented as follows: When the speech lozenge is grey it means that there is no associated call recording. This may be because this is an internal call or because the system has been set to exclude this user from call recording i.e. "Do not record calls for this user". Click on this speech lozenge icon to listen to the recording associated to this call. Click on this gray blank star icon to score this call. Click on the coloured star icon to view the score for this call. Click on this grey blank note icon to add a note to this call. Click on this coloured note icon to review notes associated with this call. When the legs icon is grey it means that there are no legs associated with this call. Click on this green legs icon to see additional legs associated with this call.
Voice location	The voice location is the Unique ID (UIV) of the Magic Box associated with this recording. It appears so that you can identify which Magic Box the recording was associated with. This feature is typically only used for engineering purposes. The voice location is only relevant on sites with multiple Magic Boxes.
Voice filename	This is the call reference that identifies the unique call recording ID. We use this to tag the recording to the associated CDR.

Re-ordering column headers

Column headers can be reordered by clicking and holding down a column header and dragging it to the new location with your mouse, as shown below:

Columns can be sorted by clicking the relevant column header, each click toggling between ascending and descending order.

Editing the layout of the Most Recent Calls panel is specific to each web user, so they can customise it to their individual preference.