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Channel groups
What is a Channel group?
Channel groups are as the name suggests, groups of channels or lines configured on your switch. They oftem minic the organisational structure of your company. Access can be restricted so that managers can report only on specific groups. For more information on how to apply this restrictions, check the Web users section. By default, a folder called Discovered channels is created automatically in the system in order to pick up new channels. As you add your own groups, you can move channels from this folder into the newly created ones.
Channel groups will normally reflect the type of line coming into your organisation and their groupings (e.g. ISDN 30, ISDN2, Analogue Fax lines etc.)
Adding a Channel group
If you are not using any directory synchronisation object, TIM Plus will not know what groups exist within your organisation. In this instance a Discovered Channels folder is automatically added to the Directory.
 | If you are synchronising with a third party system (e.g. Cisco AXL), you will automatically pick up the Channel groups as they are configured in your phone system. |
Once you create your own groups in the system, you can move channels from the Discovered Channels folder to any other folder of your choice. For information on how to do this, visit the Moving a Channel between Channel groups section.
If you would like to add additional groups yourself, ensure that you have thetab selected, then click on thebutton on the top right corner of the panel. This will open a new window allowing you to add the group's name and any access code your group might be using. Once you set these parameters, click on thebutton and a new group folder will be created in the Directory.
