What is a Channel group?

Channel groups are as the name suggests, groups of channels or lines configured on your switch. They oftem minic the organisational structure of your company. Access can be restricted so that managers can report only on specific groups. For more information on how to apply this restrictions, check the Web users section. By default, a folder called Discovered channels is created automatically in the system in order to pick up new channels. As you add your own groups, you can move channels from this folder into the newly created ones.

Channel groups will normally reflect the type of line coming into your organisation and their groupings (e.g. ISDN 30, ISDN2, Analogue Fax lines etc.)