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User groups
What is a User group?
User groups are containers of users and they often mimic the organisational structure of your company. The User groups allow senior management to report on calls by department and then drill-down further to see individual user activity. Access can be restricted to one speacific group, so that managers can report only on their own department. See the Web users section for more information on how to apply these restrictions.
By default,
The Discovered Users folder is the User group created by default in the system to pick up new extensions. As you add your own groups, you can move users from the Discovered Users folder into the new groups.
Adding a User group
If you are not using any Directory synchronisation object, TIM Plus will not know what groups exist within your organisation. In this instance a Discovered Users folder is automatically added to the Directory.
If you would like to add additional groups yourself, click on thebutton at the top right-hand side of the Groups panel. A new window will appear, allowing you to add the group's name and pilot/hunt number. Once you set these parameters, click on thebutton.
To configure the rest of the properties of your User group, read the section below:
Configuring a User Group
To configure the properties of a group, highlight the group and click on thebutton on the top right corner of the panel:
This will open a new window containing several options you can configure for each group. Each option will be explained below.
General
Each User group requires a name by which it can easily be identified. This is normally related to the name by which it is referred to in your organisational directory (e.g. Accounts, Sales, IT etc)
| Field | Description |
|---|---|
| Name | Simply type the name by which you would like to identity the User group. |
| Pilot/Hunt number | Simply type the pilot/hunt number associated with this group. |
Telephony
In the Telephony section, you can decide whether you would like to exclude the entire group from having their calls logged and/or recorded (assuming a Magic box in place to allow recording).
Do not log - Calls neither logged nor recordings accessible.
Do not record - Calls logged but recording available for 24 hours (or sooner if set as such. The wait time is a system-wide setting that can be altered in the Registry, if someone doesn't want recordings hanging around.)
 | If a call is set to do not log, the recording is still there (on lineside recording) and is never deleted, but the recording is never accessible because there will never be an associated call log to click on! |
You may also exclude all users in any group from Call Statistics. When a group is excluded from Call Statistics, their calls are logged but not included in any Stats Points,therefore they will not be shown in any wallboards.