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User groups
What is a User group?
User groups are containers of users and they often mimic the organisational structure of your company. The User groups allow senior management to report on calls by department and then drill-down further to see individual user activity. Access can be restricted to one speacific group, so that managers can report only on their own department. See the Web users section for more information on how to apply these restrictions.
By default,
The Discovered Users folder is the User group created by default in the system to pick up new extensions. As you add your own groups, you can move users from the Discovered Users folder into the new groups.
Adding a User group
If you are not using any Directory synchronisation object, TIM Plus will not know what groups exist within your organisation. In this instance a Discovered Users folder is automatically added to the Directory.
If you would like to add additional groups yourself, click on thebutton at the top right-hand side of the Groups panel. A new window will appear, allowing you to add the group's name and pilot/hunt number. Once you set these parameters, click on thebutton.
To configure the rest of the properties of your User group, read the section below:
Configuring a User Group
To configure the properties of a group, highlight the group and click on thebutton on the top right corner of the panel:
This will open a new window containing several options you can configure for each group. Each option will be explained below.
General
Each User group will require a name by which it can easily be identified. This is normally related to the name by which it is referred to in your organisational directory e.g. Accounts, Sales, IT etc.