Skip to end of metadata
Go to start of metadata
You are viewing an old version of this page. View the current version. Compare with Current ·  View Page History

The Summary Graphs panel consists of three separate graphs, each of them having the information organised using different criteria, so that the performance of your entire organization is available at-a-glance.

The three graphs displayed below represent the following:

  • Call volumes by call type
  • Call volumes by half hour
  • Call volumes by charge band

 


 

 


The graphs

The graphs on the front screen (dashboard) display your call volumes in various ways, so you can see at-a-glance how busy your site(s) are.

The three graphs shown here represent the following:

  • Call volumes by call type
  • Call volumes by half hour
  • Call volumes by charge band
Dashboard

Call volume by call type

This first graph shows a snapshot of today's calls based on the type of call e.g. inbound, outbound, lost etc.

Call volume by call type

Each call type is colour-coded using a system-wide colour scheme, the default being as follows:

  • Green: Incoming calls
  • Light green: Answered transferred calls
  • Blue: Outgoing calls
  • Light blue: Outgoing non-connected calls
  • Gray: Internal calls
  • Mauve: Internal non-connected call
  • Red: Abandoned DDI calls (direct Dial in)
  • Pink: Tandem call
 

NOTE 1: This same colour coding applies throughout TIM Plus.

NOTE 2: Calls shown in lighter shades of the colours above indicate that they were transferred.

Call volume by half hour

This graph shows a snapshot of today calls broken down by half hout starting at midnight and finishing at midnight. Using the same colour coding as shown above, you can quickly identify peaks and troughs in call volume and identify busy periods at a glance.

Call volume by half hour

Using the same system-wide colour scheme as in the above graph, you can quickly identify peaks and troughs in call volume and identify busy periods at a glance.

  • Green: Incoming calls
  • Light green: Answered transferred calls
  • Blue: Outgoing calls
  • Light blue: Outgoing non-connected calls
  • Gray: Internal calls
  • Mauve: Internal non-connected call
  • Red: Abandoned DDI calls (direct Dial in)
  • Pink: Tandem call

Call volume by charge band

This graph shows a snapshot of today's calls based on the destination called. This graph allows you to identify at a glance where you call most often, breaking down your calls into easily-identifiable geographic classes, such as Mobile, National, Local, International etc. The example shown below shows that most of the calls made here are to personal or mobile numbers.

Call volume by charge band

The colour scheme used in this graph is as follows:

  • Red: Personal/Mobile calls
  • Green: Local calls
  • Blue: National calls
  • Yellow: International calls
  • Purple: Other calls
Labels: