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The voice recording option will allow you to set-up the integration of your Magic box with the call logger.
What is a Magic Box
The Magic box is the call recording module that can be attached to any PBX system connected to TIM Plus.
The box will sit between the ISDN trunk and the telephone system and needs to be connected to a PC where the audio files will be stored and embedded thereafter in TIM Plus.
The image below shows an examples of a PRI Magic Box.
To listen to a recording within TIM Plus, you can just click on the
icon in the call view screen or any other itemised call logging report, as shown in the screenshot below:
To add a Magic box, simply click click on the tab, as shown in the screenshot below:
| Setting | Description |
|---|---|
| Friendly name | Enter a friendly name for your Magic box object. |
| Yesterday | The start date and end date is set to the current date minus one day. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This week | The start date is set to the Monday of the current week, whilst the end date is set to the current day. The default start time is set to 00:00:00 and the end time to the current time. |
| Last week | The start date is set to the last Monday, whilst the end date is set to the start date plus seven days. The start time is set to 00:00:00 and the end time to 23:59:59. |
| This month | The start date is set to the 1st day of the current month and the end date to today. The default start time is set to 00:00:00 and the end time to the current time. |
| Last month | The start date for this period is set in three stages. The day is set to 01, the month is set to the current month minus one, or in the case of January, it is set to 12. The year is set to the current year, unless it is a new year, in which case the year is reduced by one. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| This year | The start date is set to the first day of the first month of the current year. The end date is set to today's date. The start and end times are set to 00:00:00 and 23:59:59 respectively. |
| All calls | The start date is set to the date of the first call in the database, whilst the end date is set to the date of the most recent call in the database. Times are also set to the times of the first and last calls in the database. |
| Custom period | Enter the start and end dates and times into the boxes below. The start and end times are linked to their respective dates. |
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