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The voice recording option will allow you to set-up the integration of your Magic box with the call logger.
What is a Magic Box
The Magic box is the call recording module that can be attached to any PBX system connected to TIM Plus.
The box will sit between the ISDN trunk and the telephone system and needs to be connected to a PC where the audio files will be stored and embedded thereafter in TIM Plus.
The image below shows an examples of a PRI Magic Box.
To listen to a recording within TIM Plus, you can just click on the
icon in the call view screen or any other itemised call logging report, as shown in the screenshot below:
To add a Magic box, simply click click on the tab, as shown in the screenshot below:
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